DELIVERY AND RETURNS
- U.S. Only Shipping
At this time, we cannot ship or bill orders outside of the United States, or accept credit cards issued from a bank outside of the United States.
However, we do ship to the following addresses outside the United States:
• U.S. Territories - American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and U.S. Virgin Islands
Orders to these addresses may take longer to arrive than the listed delivery times. Customers are responsible for any applicable duties and taxes levied on the delivery of their orders and, except as set forth in the Terms and Conditions, for all charges related to returning or exchanging Products.
- Shipping Options
Ground Service $5.95 or FREE on orders over $75
Customers can typically expect delivery within 5-7 business days after the order is processed, pending credit card approval.
HI and AK customers please allow for additional delivery time when choosing this method.
2-Day UPS Air Service ($15.95)
Customers can expect delivery in 2 business days on orders placed prior to 3pm EST Monday - Friday, pending credit card approval. Orders placed after 3pm EST will ship the following business day.
Preferred method for HI and AK customers
Next Day Air UPS service ($38.95)
Customers can expect next business day delivery for orders placed prior to 3pm EST Monday - Friday, pending credit card approval. Orders placed after 3pm EST will ship the following business day.
Business days are M - F. Holidays are excluded.
- Shipping Notifications
- We (or the shipping company delivering your Product) will make available to you notifications to keep you up-to-date on the location of your package. Once you place an order, you will receive an order confirmation message. We’ll also send a notification once your order leaves our warehouse.
- Returns Procedure
If you wish to return any Product purchased on our Website you should follow the return instructions provided on the paperwork included with your delivery.
You can RETURN any item that you’ve ordered online from FITFLOP.COM within  days of shipment for free with your prepaid USPS returns label provided on your receipt.
Please COMPLETE the RETURN FORM on the reverse of your receipt and include it inside your package.
You should obtain a receipt for your return package from UPS, which can be used to track the item(s) you are returning, should for some reason they not arrive at our warehouse. We unfortunately cannot accept liability for returned goods that we don’t receive, or for those that get damaged in shipping on their return.
In all cases, except where an item is faulty, the item(s) returned must be in their original and saleable condition without having been worn outdoors. This includes all packaging and labelling. (If you’re trying them on for fit, may we suggest you stay inside while you walk around in them?)
All footwear will be inspected on return.
Goods are your responsibility until they reach our warehouse, so make sure you package them up well to prevent any damage or lost shoes during shipping.
The initial SHIPPING & HANDLING charge incurred in ordering the Product(s) being returned IS NON-REFUNDABLE (unless otherwise stated).
PLEASE indicate the REASON FOR RETURN using the CODES provided and, in the case of a fault or error on our part, please provide a full description in the space provided. We appreciate your feedback and will use it to improve our service.
We process refunds for Products within 14 days of receipt, and will notify you by email when your return has been processed.
In the odd instance that items have been shipped to you that do not conform to your original order, we will refund your both your shipping & handling charge incurred in ordering the Product(s) being returned and return postage. Please use the [UPS] returns label provided on your receipt or return the items to us using [UPS] or standard United States Postal Service (retaining your proof of postage for reimbursement).
Sorry, but items purchased from FITFLOP.com may not be returned via any of our retailer partners, as selections and styles vary from retailer to retailer.
If you have any difficulty or have any other queries regarding the returns service, customer services will be able to assist at INFO.US@FITFLOP.COM or on 877-861-1988. Please send all returns to the following address:
FITFLOP.COM RETURNS DEPARTMENT
ODW Logistics / FitFlop
1600 Williams Road
Columbus, OH 43207-9806