Cancellation
Right to Cancel
In the UK you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000, to cancel your order within seven (7) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau).
If you wish to cancel (or are considering cancelling) a product or service you have ordered from us, please be aware of the following terms that apply:
You have the right to cancel your contract with us at any time before the expiry of seven days from the date of receipt of the products, providing the product are returned unworn, unmarked and in a resalable condition (i.e., in original form). You will receive a full refund of the purchase price. This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.
Cancellation Procedure
Under the UK Distance Selling Regulations, you have seven (7) working days (from the day after you receive your goods) to cancel the ‘contract’ for your order with us. If you decide to cancel your order with FITFLOP.com, you must let us know in writing as soon as possible (please contact: FitFlop Ltd, Customer Service Department, The Point, 210 New Kings Road, London SW6 5NZ) or via email (to: cancellations@fitflop.com), quoting your order number. Please contact our Customer Service Department on 0845 359 9884 for further assistance.
If your cancellation is received before your order has been sent, we will issue you with a full refund. If your order has been sent already, you will need to return the entire order at your cost. We try to ship all orders within 48 hours of receipt, so if you do change your mind, make sure you notify us as soon as possible.
In all cases goods must be in their original condition and will be inspected on arrival. Should we ship out but not receive a cancelled order back, we reserve the right to have it collected at your cost.
