To order products on FitFlop.com, you need to have cookies enabled - see the section on Managing cookies. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes but you will be limited to just that. Most web browsers have cookies enabled, but see Managing cookies for help to turn them on should you need to.
It’s important to note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. An example of this would be that they help us to identify and resolve errors or to determine which products may be relevant to show you when you're browsing.
We do have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to be used for remarketing purposes - in other words to show you different products and services based on what you appear to be interested in. If you'd like to opt out, please go to the Network Advertising Initiative website (opens in a new window - please note that we're not responsible for the content of external websites).
We're providing you with this information as part of our initiative to comply with recent legislation and to make sure we're honest and clear about your privacy when using our website.
Our Cookies Policy
To make full use of the online shopping and personalised features that you can experience at FitFlop.com on your computer, tablet or mobile phone, you’ll need to accept cookies, as we can only provide you with certain personalised features of this website by using them.
Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the link that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from FitFlop.com, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.
Here's a list of the main cookies we use:
- Session (or Transient) Cookies
- Session cookies are stored in your computer's memory for the length of your browsing session. They become inaccessible after the session has been inactive for a time and are automatically deleted from your computer when the browser is closed. They allow you to move from page to page without having to log-in repeatedly.
- Persistent (or Permanent) Cookies
- Persistent cookies that are stored on the user's computer memory and are not deleted when the browser is closed. They are used to keep your preferences for the website, so they will be remembered for next time you visit the website. They are also used to collect information about the numbers of visitors, the average time spent on a particular page and analyse shopping behaviour on the website. This information is used to find out how the well the website works and where it can be improved.
- Flash Cookies (or Locally Shared Objects)
- You probably have Adobe Flash installed on your computer. Websites that contain Flash can also store small files on your computer that are used in the same way as cookies. Flash cookies can also back up the data that is stored in other cookies. When you delete cookies, your Flash cookies are not affected. So a website may still recognise you if it backed up the deleted cookie information on a Flash cookie.
- Third-party cookies
- FitFlop works with selected companies to provide additional content and services, for example reviews. These companies may also set cookies on our behalf. We are working with these third parties to get a full list of the cookies they use and what they are used for.
- Sharing with social networks
- If you use the buttons that allow you to share products and content with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your computer memory. Find out more about these here:
Which cookies does FitFlop.com use?
Cookies used by FitFlop.com (1st Party Cookies)
A behavioural tracking service that helps us find out what can be improved on the website and how important it is. The data collected is used as part of a pool of anonymous visitors.
A behavioural tracking service that helps us find out what can be improved on the website and how important it is
Cookies used by FitFlop.com (3rd Party Cookies)
- Share buttons (Facebook, Twitter and Pintrest)
Other uses of cookies (where you have consented to such use):
- to allow you to carry information across pages of our Website and avoid having to re-enter information;
- within registration to allow you to access stored information;
- to help us recognise you as a unique visitor when you return to our Website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly;
- speed up searches; and/or
- within research surveys to ensure you are not invited to complete a questionnaire too often or after you have already done so.
Find out how to disable/enable cookies by clicking on the “Manage Cookies” section of the Interactive Advertising Bureau UK website on the following link http://www.allaboutcookies.org
We may use Adobe Flash Player to display video or image content. It may not possible to block or restrict flash cookies using your browser settings. However information on how to control flash playerprivacy and security settings is available from the Adobe website at: http://www.adobe.com/products/flashplayer/security
If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won't be able to add products to your basket and buy them.
To enable cookies
If you're not sure of the type and version of web browser you use to access the Internet:
For PCs: click on 'Help' at the top of your browser window and select the 'About' option
For Macs: with the browser window open, click on the Apple menu and select the 'About' option
How to check cookies are enabled for PCs
- Click on 'Tools' at the top of your browser window and select Options
- Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
- Now select 'Allow local data to be set'
Microsoft Internet Explorer 6.0, 7.0, 8.0
- Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab
- Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
- Settings above Medium will disable cookies
- Click on 'Tools' at the top of your browser window and select Options
- Then select the Privacy icon
- Click on Cookies, then select 'allow sites to set cookies'
- Click on the Cog icon at the top of your browser window and select the 'Preferences' option
- Click on 'Security', check the option that says 'Block third-party and advertising cookies'
- Click 'Save'
How to check cookies are enabled for Macs
Microsoft Internet Explorer 5.0 on OSX
- Click on 'Explorer' at the top of your browser window and select 'Preferences' options
- Scroll down until you see 'Cookies' under Receiving Files
- Select the 'Never Ask' option
Safari on OSX
- Click on 'Safari' at the top of your browser window and select the 'Preferences' option
- Click on 'Security' then 'Accept cookies'
- Select the 'Only from site you navigate to'
Mozilla and Netscape on OSX
- Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option
- Scroll down until you see cookies under 'Privacy & Security'
- Select 'Enable cookies for the originating web site only'
- Click on 'Menu' at the top of your browser window and select 'Settings'
- Then select 'Preferences', select the 'Advanced' tab
- Then select 'Accept cookies' option
All other browsers
Please consult your documentation or online help files.
Further information about cookies
If you'd like to learn more about cookies in general and how to manage them, visit www.aboutcookies.org (opens in a new window - please note that we can't be responsible for the content of external websites).