Email us and our Customer Service team will respond to your query. We aim to respond to your email within 24 hours of receipt.
To contact our Customer Service team via phone please call:
877 861 1988
Mon-Fri: 8:30am-6:00pm (EST)
FitFlop USA LLC
10 Bank Street
New York 10606
- U.S. Only Shipping
At this time, we cannot ship or bill orders outside of the United States, ship to PO boxes or accept credit cards issued from a bank outside of the United States.
Customers are responsible for any applicable duties and taxes levied on the delivery of their orders and, except as set forth in the Terms and Conditions, for all charges related to returning or exchanging Products.
- Shipping Options
UPS Ground Service
* FREE SHIPPING on all orders - Ends May 2nd at midnight PDT
May 3rd onwards ($5.95), FREE for all orders $75 and over
Customers can typically expect delivery within 2-5 business days after the order is processed, pending credit card approval.
HI and AK customers please allow for additional delivery time when choosing this method.
2-Day UPS Air Service ($15.95)
Customers can expect delivery in 2 business days on orders placed prior to 3pm EST Monday - Friday, pending credit card approval. Orders placed after 3pm EST will ship the following business day.
Next Day Air UPS service ($38.95)
Customers can expect next business day delivery for orders placed prior to 3pm EST Monday - Friday, pending credit card approval. Orders placed after 3pm EST will ship the following business day.
Business days are M - F. Holidays are excluded.
- Shipping Notifications
- We (or the shipping company delivering your Product) will make available to you notifications to keep you up-to-date on the location of your package. Once you place an order, you will receive an order confirmation message. We’ll also send a notification once your order leaves our warehouse.