Care and concerns

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  Leather boots/shoes
  - To enhance the leather and improve water resistance, we recommend you polish your boots/shoes with a good wax polish. If the leather gets DIRTY, simply wipe clean with a damp cloth before topping up the polish.
  - Specialist leather cleaners/protectors can be used from time to time. Please follow the manufacturer’s instructions carefully.
  - If your leather boots/shoes get WET, stuff them with towels and let them dry naturally–away from direct heat or sunlight–for at least 24 hours. Once dry they will benefit from an application of a specialist neutral-coloured leather conditioner.
  - DO NOT PUT IN THE WASHING MACHINE/DRYER.
  
  

  Sheepskin boots/shoes
  - If your FITFLOP sheepskin boots/shoes get WET, stuff them with towels and let them dry naturally–away from direct heat or sunlight–for at least 24 hours.
  - If your FITFLOP sheepskin boots/shoes get DIRTY, clean them with a specialist sheepskin cleaner and conditioner. (Some dry cleaners also offer sheepskin footwear cleaning services.)
  - To restore the nap after cleaning or drying, we recommend using a soft footwear brush on the outside surfaces in a consistent direction.
  - AVOID PRODUCTS DESIGNED FOR CLEANING LEATHER.
  - DO NOT PUT IN THE WASHING MACHINE/DRYER.
  
  

  Suede boots/shoes
  - If your FITFLOP suede boots/shoes get WET, stuff them with towels and let them dry naturally–away from direct heat or sunlight–for at least 24 hours.
  - We recommend cleaning the upper with a soft suede brush only. Specialist suede protectors can be applied from time to time to top-up resistance.
  - Follow the manufacturer’s instructions carefully.
  - AVOID PRODUCTS DESIGNED FOR CLEANING LEATHER.
  - DO NOT PUT IN THE WASHING MACHINE/DRYER.
  
  

  Slippers
  - We recommend cleaning your ULTRA LOUNGE SLIPPERS with a soft suede brush only. If they get WET, stuff them with towels and let themdry naturally–away from direct heat or sunlight–for at least 24 hours. To restore the nap after cleaning, use a soft suede brush on the outside surfaces in a consistent direction. Specialist suede protectors can be applied from time to time to top-up resistance. Follow the manufacturer’s instructions carefully.
  - AVOID PRODUCTS DESIGNED FOR CLEANING LEATHER.
  - DO NOT PUT IN THE WASHING MACHINE/DRYER.
  
  

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  “To clean the footbed of your FITFLOP sandals, wet the midsole and scrub in circles (try using a handful of non-bleach laundry powder and an old toothbrush).
  
  Do not put your FITFLOP sandals in the washing machine or dryer and do not submerge them in water.
  
  Walkstar 1, Walkstar 3 (Patent, Nappa and Snake), Dass, Oasis, Roma, Electra, Riata, Fiorella and Rebel
  
  - If your upper is made from webbing, wipe them with a damp cloth.
  
  - If your upper is made from patent leather, wipe them with a damp cloth or special patent spray cleaner.
  
  - If your upper is made from softy or nappa leather<, we would only recommend using a special leather cleaner.
  
  - If you upper is made from suede or nubuck, we would only recommend using a suede protection spray to assure they keep their appearance.
  
  Hyka (women's and girls) and Hyker (men's and boys)
  
  -To clean the webbing upper, wipe them with a damp cloth.
  
  -To clean the suede upper, we recommend using a suede cleaner.
  
  -To clean the leather upper, we recommend using a leather cleaner.”

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  If your sneakers get WET, stuff them with towels and let them dry naturally–away from direct heat or sunlight– for at least 24 hours. Once dry they will benefit from an application of a neutral-coloured conditioner.
  DO NOT PUT YOUR FITFLOP SNEAKERS IN THE WASHING MACHINE/DRYER

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  “How long your FitFlop sandals last depends- as with any shoe- on how often you use them, what kind of weather they’re exposed to, and whether you hand or machine wash them between wears. (Machine-washing will probably get them cleaner, but contribute to an earlier density demise!)
  
  We’ve found that most people wear their FitFlop sandals sun-up to sundown during the Summer, but may rotate between two or three different colours and trade them in after a season or two. We’d recommend getting a new pair every Spring (as we can’t vouch for the efficacy of our Microwobbleboard™ midsole after more than 6 months of wear), but you can still use an old worn pair of FitFlop sandals for fun, even if they’re not still performing at their peak muscle conditioning potential.”

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  “Please return any problematic FitFlop footwear to the store where you bought it where they should offer you a full refund if your pair has an obvious manufacturing fault. You may need your proof of purchase and each store has a slightly different policy so check with them first.
  
  If you purchased your FitFlop footwear from FITFLOP.COM please view our returns policy here.”

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  “FitFlop footwear original Microwobbleboard™ midsole has been engineered to fit a standard European width fitting. In a few instances – mostly in the US- women who have a narrower fit have found the upper webbing a bit loose in their normal size and have fit one size down more comfortably.
  
  In spring/summer 2010 season we introduced a slimmed-width version of our Microwobbleboard™ midsole on the Pietra, Fiorella and Riata sandals which is best-suited to slim-to-average width feet!”

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  “This one puzzles us, we knew some people who experienced the squeaking phenomenon, but it was more ‘rare’ than ‘regular’. So we got up and walked around in our offices. All of us. In all styles and colours of FitFlop footwear. No squeaking. And then we decided to take them outside in the hottest possible weather and walk. Still no squeaking. And then one of us had a pedicure, came back in her FitFlop sandals right after, and : squeaking. So we’ve tested out the FFSF (FitFlop squeaking factor) with a random assortment of high street foot creams and it seems that squeaking may be related to wearing foot cream with your FitFlop sandals. It didn’t happen to all of us, but at present, it’s our best guess.”

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  “The webbing on the FitFlop sandals is not elasticated and should definitely not stretch. However, as with any footwear product, with continual wear, the footbed may have compressed slightly, leading to a looser feel across the upper. Normally this would not alter the fit, but rather custom mould to your foot, making the FitFlop sandals feel even better.
  
  If by some odd chance, you feel that your straps are stretching (we’ve never seen this happen but did get one person who thought it had happened), please feel free to return them to us and we’ll take a look at them!”

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