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“You will have to pay postage costs for returned goods but if the shoes are found to be faulty, this will be refunded.”
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“FITFLOP.COM can dispatch items to addresses other than the billing address of the cardholder. If you wish to take advantage of this service please add the appropriate details during the checkout process. Once the order has been dispatched we are unable to change the address. ”
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“We currently only deliver to mainland UK, Scilly Isles and Scottish Islands & IV40/54. At this stage we are unable to deliver internationally or to British Forces Post Offices, N. Ireland and Republic of Ireland. (FitFlop is widely available in stores in Ireland. To locate a store near you, just click on the FIND RETAILERS tab at the top of the page.)”
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“No, you can go straight to the checkout without registering. However, if you do register, then the next time you go to buy something, you’ll get through the checkout much faster. You’ll also be able to review your order history and set up reminders for friend’s birthdays etc.”
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“All orders being delivered within the UK require a signature upon delivery. Please ensure you enter the delivery address where someone will be present to sign for the delivery.”
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“We can deliver to your residential address or your work address but, for security purposes, we cannot deliver to PO Boxes.
If you want your delivery to reach you at work, please bear in mind that the courier will deliver to the place not the person, so you need to be confident that someone will be there to take receipt of the goods.”From:
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“To check the status of your order just use the ‘track your order’ link in the confirmation email you receive to say your goods had been dispatched. ”
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“Your items are sent by Home Delivery Network between the hours of 0700-2100 Monday-Friday (excluding Bank Holidays). On receipt of the goods a signature will be required. If nobody is available at the address specified, HDNL will attempt to have the parcel signed for and left with a neighbour, a card will be left giving you the location of your goods.”
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“You have seven working days (from the day after you receive your goods) to cancel the contract for your order with us.
We will issue you with a full refund, however you will need to return the entire order at your cost if you have already received them.
In all cases, the goods must be in their original condition and will be inspected on their return.
If we do not receive the cancelled order back, we may arrange to have them collected at your cost.
If you decide to cancel your order with FITFLOP.com, you must let us know in writing as soon as possible (please contact: FitFlop Ltd, Customer Service Department, The Point, 101 New Kings Road, London. SW6 5NZ) or via email (to: cancellations@fitflop.com), quoting your order number.”From:
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“You can email us on: info@fitflop.com or call 0845 359 9884”
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“You can use any of the following cards:
- Visa Credit & Debit
- MasterCard
- Solo
- JCB
- JCL
We take security very seriously. To maintain security and prevent fraud all credit and debit card holders are subject to validation and authorisation by both us and the card issuer. ”From:
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“If you don’t have something specific in mind, you can simply browse through the categories at the top of the page, then refine your search by clicking the sub categories on the left of the screen (e.g. Sandals).
Alternatively, if you know exactly what you want, just type the product name into our search facility and we’ll do the searching for you.
Once you’ve found what you want, click 'add to shopping bag’ and, when you're done browsing, follow the on-screen instructions to fill in your payment and delivery details. ”From:
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“For fraud prevention purposes, refunds, including delivery, can only be made to the original card of purchase, unless: the account no longer exists; the account details have expired; the order has been placed with e-Gift Vouchers; or if you want a credit note (this is processed once we receive the returned shoes). An email will be sent to confirm that the refund has been made. Please allow 14 days for processing. If your order is cancelled, you will receive your refund within 30 days. ”
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“You can return any item for an exchange or refund within 28 of purchase if you are not completely satisfied with it. Returned items must be returned to us unworn and in the original condition you received it from us and accompanied with the invoice.”
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“Please see our delivery policy by clicking here.”
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“When you are placing your order you will find a specific space in which to enter your discount code. Make sure you hit update to apply it to your order. Unfortunately, if it is not applied at this point, we can't apply it to the same order later on (although you may be able to use it on a subsequent order). ”
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“Please call Customer Services on
. We will do all we can to stop your order being dispatched, but if we do not catch it in time, you will need to return it. We can only reimburse you when the goods are received back at the warehouse. If you need to change the style or size, you will need to give your card details again as we do not keep these details on file. ” From:
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“If you received the wrong shoes, let us know straight away by contacting our Customer Care Team on 0845 359 9884 or email info@fitflop.com.”
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“9am – 5.30pm GMT, Monday to Friday, not including Bank Holidays.”
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“If your card is authorised, payment will be taken when your order is dispatched and you will receive an email confirming that your order has been successful.
If your card is not authorised, payment will not be taken, and we'll email to let you know. Should this happen, don't despair – there may be something simple you can do to get the payment authorised. Please note: if a payment is not authorised, some card issuers may still reserve the money, meaning you can't use it for a short period. ”From:
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“FITFLOP.COM can only ship to the United Kingdom however unfortunately at this time we cannot take orders for delivery to British Forces Post Offices (BFPO), International addresses or The Channel Islands (GY, JE).”
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“You can cancel up to seven days after receipt and expect a full refund. After this period we can only offer refunds on delivery costs if the returned goods are found to be damaged, faulty or incorrect.”
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