Email us and our Customer Service team will respond to your query. We aim to respond to your email within 24 hours of receipt.

info.us@fitflop.com

By Telephone

To contact our Customer Service team via phone please call:
877 861 1988
Mon-Fri: 8:30am-6:00pm (EDT)

By Post

FitFlop USA LLC
10 Bank Street
White Plains
New York 10606
USA

Shipping Information

    • Patience, please. We know you're eager to get your hands on your order (OK, your feet). But due to warehouse maintenance, we need to temporarily suspend our 2-Day UPS Air Service and Next Day Air UPS Service. We apologize for any inconvenience this may cause. Thank you and we hope to see you back here soon.

  • Christmas Shipping Information:

    • Last guaranteed order dates for delivery before Christmas, via SurePost is Friday 12 December 2014, via UPS Ground Service is Tuesday 16 December, via 2-Day UPS Air Service is Friday 19 December, and via Next Day Air Service is Monday 22 December. Orders must be placed before 3pm EDT on the respective last order dates.
      HI and AK customers please allow for additional delivery time. UPS is our preferred method for HI and AK customers.

    • U.S. Only Shipping
       
      • At this time, we cannot ship or bill orders outside of the United States, ship to PO boxes or accept credit cards issued from a bank outside of the United States.

        However, we do ship to the following addresses outside the United States:

        •  U.S. Territories - American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and U.S. Virgin Islands

        Orders to these addresses may take longer to arrive than the listed delivery times. Customers are responsible for any applicable duties and taxes levied on the delivery of their orders and, except as set forth in the Terms and Conditions, for all charges related to returning or exchanging Products.

    • Shipping Options
       
      • SurePost FREE (usually $5.95)

      • Customers can typically expect delivery within 5-7 business days after the order is processed, pending credit card approval.

      • UPS Ground Service ($8.95)

        Customers can typically expect delivery within 2-5 business days after the order is processed, pending credit card approval.

        HI and AK customers please allow for additional delivery time when choosing this method.

        UPS is our preferred method for HI and AK customers

      • 2-Day UPS Air Service ($15.95)

        Customers can expect delivery in 2 business days on orders placed prior to 3pm EDT Monday - Friday, pending credit card approval. Orders placed after 3pm EDT will ship the following business day.

        UPS is our preferred method for HI and AK customers

      • Next Day Air UPS service ($38.95)

        Customers can expect next business day delivery for orders placed prior to 3pm EDT Monday - Friday, pending credit card approval. Orders placed after 3pm EDT will ship the following business day.

        Additional Notes:

        Business days are M - F. Holidays are excluded.

    • Shipping Notifications
       
      • We (or the shipping company delivering your Product) will make available to you notifications to keep you up-to-date on the location of your package. Once you place an order, you will receive an order confirmation message. We’ll also send a notification once your order leaves our warehouse.