Delivery & Returns
Subject to availability, we will use all reasonable means to deliver the product(s) you have ordered within the time stated for the delivery service you have selected after your order is accepted by us. Due to the size of some of the products or large quantities ordered we may have to split your order and you might receive multiple parcels. Please note you will only be charged once for delivery.
The confirmation of dispatch email will contain an ‘order tracking number’ and a link to the website of our nominated courier to enable you to track the status of your delivery. We aim to dispatch the goods as soon as practicably possible and in most instances (if the item is in stock) this is within one working day. Any dates we specify for delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.
Delivery options, charges and arrangementsDelivery charges will be displayed on the order page before payment is requested. The time frames shown are subject to availability not guaranteed. Delivery can be made to the majority of UK addresses excluding: P.O. Boxes. Unfortunately at this time we cannot take orders for delivery to British Forces Post Offices (BFPO), Freight Forwarders, International addresses or The Channel Islands (GY, JE).
| DELIVERY OPTION | PRICE (inc VAT) | DESCRIPTION |
|---|---|---|
| Standard | £3.95 | Typically delivered within two (2) working days after the date that the order is placed on the Website (when ordered before 3pm). Working days are Monday-Friday 8am-7pm inclusive, excluding Saturday, Sunday and Public Holidays. During busy times, such as a holiday season, our carrier may attempt to deliver to you on a Saturday. |
Next Day | £5.95 | If the order is placed on the Website from Monday to Friday before 15:00, delivery will be made on the next day. If placed Monday to Friday 15:01 or later, or on Saturday and Sunday, it will be on the second working day. Working days are Monday-Friday 8am-7pm inclusive, excluding Saturday, Sunday and Bank holidays. |
The following area postcodes have extended delivery lead times as shown:
| AREA | POSTCODE AREA | APPROXIMATE DELIVERY TIME WINDOW FROM DATE OF ORDER - STANDARD DELIVERY | APPROXIMATE DELIVERY TIME WINDOW FROM DATE OF ORDER – NEXT DAY DELIVERY |
|---|---|---|---|
| Northern Ireland | All | 72 hours | 48 hours |
Aberdeen | AB, DD8-11 | 4-6 Working Days | 3-5 Working Days |
Shetland and Orkney | KW15 – 17, ZE1 - 99 | 12-15 Working Days | 9-11 Working Days |
Oban | PA20-23, 24-40, PH49-50 | 4-6 Working Days | 3-5 Working Days |
Scottish Highlands & Western Isles | HS9 - 99 | 8-10 Working Days | 7-9 Working Days |
| PA41 - 49 | 7-9 Working Days | 6-8 Working Days |
| PA60 | 8-10 Working Days | 8-10 Working Days |
| PA61 - 75, 77, 78 | 6-8 Working Days | 5-7 Working Days |
| PA76 | 8-10 Working Days | 7-9 Working Days |
| PH41(2), 42, 43, 44 | 7-9 Working Days | 6-8 Working Days |
| PH 19-26, 30-41 | 4-6 Working Days | 3-5 Working Days |
| HS1 - 8 | 6-8 Working Days | 5-7 Working Days |
| IV41 - 51, 55, 56 | 6-8 Working Days | 5-7 Working Days |
| KA27, 28 | 4-6 Working Days | 3-5 Working Days |
| Inverness | IV 1-20, 25 30-32,36 | 4-6 Working Days | up to 2 Working Days |
Inverness | IV21 - 23, 26, 27, 40, 52, 53, 54 AB37,38, 55,56 PH19-26,30-35 KW1-3,5-14 | 4-6 Working Days | 3-5 Working Days |
Scilly Isles | TR21 - 25 | 5-7 Working Days | 4-6 Working Days |
For security reasons the precise timing of a delivery cannot be specified. All deliveries require a signature to confirm receipt (for your own benefit, please INSPECT GOODS THOROUGHLY BEFORE SIGNING).
Once delivered, the Product(s) ordered will become your property (provided they have been paid for in full) and your responsibility and, except in relation to products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.
We strongly advise you to thoroughly check your goods upon receipt, please read through and sign the "Proof of Delivery" (POD) and sign in the relevant sections as this will protect your interests, regarding any claim concerning short delivery and/or damaged and/or defective goods found on delivery, or concerning damaged or defective goods found at a later date. We do not accept any claims for damage caused by you the customer.
In order to make sure you receive your goods as soon as possible, if you are not at home when we try to deliver we might leave your parcel with one of your neighbours. If we do this we will leave a card stating where the parcel has been left. In case we cannot reach you or your neighbours to receive your parcel we will leave a card in your letterbox to notify you that we tried to deliver your parcel. Please follow the instructions on the card to schedule a delivery day. You will find the contact details on the card.
