Once your order has been placed, we are not able to amend or change any details eg; email address, billing/shipping address or items that have already been purchased.
We are not able to cancel any orders, however if the order was placed during our working hours Mon-Fri 9am- 5:30pm you may get in touch with us within a very short time frame and we will try our very best to cancel your order. Please call our Customer Service team on 0800 8560148
Yes; all orders need a signature on delivery. Please ensure you enter a delivery address where someone will be in to sign for your parcel. If you have ordered via Click and Collect, DPD will get in touch with you when your order is ready, describing when and how to collect your order.
All the shoes that we have available are on our website and can be added to the shopping bag. If you’re unable to add a pair to your shopping bag after selecting the size then it means that this item is currently not in stock.
By Royal Mail, between 8am and 7pm Monday to Friday (excluding Bank Holidays). They’ll need to be signed for. If nobody is available at the address specified, Royal Mail will try to have the parcel signed for by, and left with, a neighbour. A card will be left stating the location of your package.
Click & Collect is available via the DPD network of collection points. During checkout you will have seen the opening hours of the collection point. These will be repeated ins the notification sent you to you from DPD once your parcel is ready to collect.
To collect your parcel, you will need to bring the notification sent to you from DPD, which includes the barcode, which will be scanned and used as identification. We do not require any further proof of identification when you collect.
For full price and Outlet orders, we will refund at least the cost of Standard Delivery to you, in accordance with your statutory rights. Carriage must be paid on Sale and Clearance returns. N.B. Our free returns service is accessible only through the Royal Mail network, which is accessed at your local Post Office.
We recommend that you send any returns with a signed for service and retain your proof of postage. If your item is faulty, please call our Customer Service team on +44 207 751 3694 or email them at email@example.com
If you’re in doubt that you’ve been sold the genuine article, then please get in touch and we can verify whether or not you have bought your shoes from an authorised retailer. For more information please refer to our Counterfeit Information or contact our Customer Service team on 0800 8560148 or at firstname.lastname@example.org.
If you bought your shoes from FitFlop.com, please read our Returns policy. If not, please return them to the store you bought them from. Each retailer has a slightly different policy, so check with them first.
Sometimes things can go wrong, and we will do our best to put it right. Please call our Customer Service team on +44 207 751 3694 or email them at email@example.com
If our Customer Service team are unable to resolve your complaint to your satisfaction, you may refer your complaint to: http://ec.europa.eu/odr. Our E-Mail address is: firstname.lastname@example.org. FitFlop Ltd does not participate in any consumer dispute resolution body and is not obliged to do so.
We do not offer resoling or repair services for any of our shoes. This is because our footwear design means that the midsole and outsole are very strongly bonded together, and so it’s not possible to repair or replace them without damaging the footwear. Please contact our Customer Service team on 0800 8560148 or email them at email@example.com if you need further help.
The uppers on our footwear can be cleaned and protected with any product* that is designed for use on the upper material (e.g. a product designed for leather may not be suitable for suede/nubuck). Please follow the product’s directions carefully. For the best results we advise that spills and stains are treated as quickly as possible. For any specific questions on caring for your FitFlop shoes please call our Customer Service team on 0800 8560148 or email them at firstname.lastname@example.org *Please note that the use of a cleaner/water repellent/protector may change the colour of the leather, suede, nubuck or other materials and we recommend that you test a small inconspicuous area before applying product to the whole shoe. In addition, we can make no guarantee that use of such a product will restore your shoes to their original condition or won’t alter them in some way. For example, some materials, such as suede, nubuck and canvas, are particularly tricky to clean – so ultimately, the only way to ensure they stay pristine is to prevent them from getting dirty or wet.
We believe FitFlop footwear is best worn as nature intended (socks or bare feet), however, we suggest you bring it to the attention of your podiatrist and follow their advice. Please remember that any additional feature may alter the way that your shoes behave and feel.
If you have any health concerns which you suspect may be aggravated by wearing FitFlop shoes, and/or experience any discomfort as a result of wearing them, then we advise you to consult a medical practitioner before starting or continuing to wear your shoes.