Customer Services

Due to the global impact of COVID-19 we cannot guarantee that our phone lines will be answered at our usual rate. To help us handle your query in a timely manner please get in touch via email instead.

 

E-MAIL:

Our Customer Service team will respond to your query. We aim to respond to your email within 3-4 working days of receipt.

Contact us at info.us@fitflop.com, including your order number and the postcode the package was sent to.

PHONE:

To contact our Customer Service team via phone please call 877-861-1988, Mon-Fri: 10:00am-16:00pm (EST) *Excluding Bank Holidays. Please have your order number ready as the team will need this for reference.

POST:

FitFlop USA LLC

11th Floor

10 Bank Street

White Plains

New York 10606

USA