Returns Eligibility

Some of the marked-down products on the website are offered on a FINAL SALE basis. This means that once purchased, they cannot be returned unless they are faulty, or the wrong product has been sent. All FINAL SALE products are clearly labeled on our website and no returns paperwork will be included in your parcel.

Free returns apply to full price and Outlet orders only.

Returns Procedure

  1. If for some reason you wish to return any product purchased on our website you should follow the return instructions provided on the paperwork included with your delivery.
  2. Please COMPLETE the RETURN FORM on the reverse of your receipt and include it inside your package.
  3. Products in our SALE (clearly identified on our website) can be returned to the warehouse up to 28 days from the date of purchase using the prepaid UPS label that comes with your package. Please note that using the included prepaid return label will deduct $6.39 from your refund.

    The address of our warehouse is:
    FitFlop c/o ODW Logistics
    1 Collective Way Ste B
    Brookville OH 45309

  4. You should obtain a receipt for your return package from UPS, which can be used to track the item(s) you are returning, should for some reason they not arrive at our warehouse. We unfortunately cannot accept liability for returned goods that we don’t receive, or for those that get damaged in shipping on their return.

    If you have any difficulty or have any other queries regarding the returns service, customer service will be able to assist at or on 877-861-1988.


Things to note

  • In all cases, except where an item is faulty, the item(s) returned must be in their original and saleable condition without having been worn outdoors. This includes all packaging and labelling. (If you’re trying them on for fit, may we suggest you stay inside while you walk around in them?)
  • All footwear will be inspected on return.
  • Goods are your responsibility until they reach our warehouse, so make sure you package them up well to prevent any damage or lost shoes during shipping.

The initial SHIPPING & HANDLING charge incurred in ordering the Product(s) being returned IS NON-REFUNDABLE (unless otherwise stated).

Please indicate the REASON FOR RETURN using the CODES provided and, in the case of a fault or error on our part, please provide a full description in the space provided. We appreciate your feedback and will use it to improve our service.

We process refunds for Products within 14 business days of receipt, and will notify you by email when your return has been processed.

In the odd instance that items have been shipped to you that do not conform to your original order, we will refund you both your shipping & handling charge incurred in ordering the Product(s) being returned and return postage. Please use the [UPS] returns label provided on your receipt or return the items to us using [UPS].

Sorry, but items purchased from FITFLOP.COM may not be returned via any of our retailer partners, as selections and styles vary from retailer to retailer.