Customer Services

PHONE:

To contact our Customer Service team via phone please call 877 861 1988, Monday-Friday: 9am-5pm (ET). Please have your order number ready as the team will need this for reference. Your order number will be on your confirmation email and will look like this: Example: CA-0123456789.   

E-MAIL:

We respond to all emails on Monday-Friday 9am-5pm. Please note that emails sent during weekends and bank holidays will be responded to during business hours. We aim to respond to your email within 3-4 working days of receipt.  

Please send your email to  info.ca@fitflop.com, include your order number and the zip code the package was sent to.  

LIVE CHAT:

Live Chat is available on site from 10am-4pm. 

POST:

Please note any returns sent to this address will not be processed. 

FitFlop USA LLC 

1370 Avenue of the Americas 

Suite 602 

NY, NY 10019 

USA