Retrieve your bag
Sign in to access your bag across your devices
We collect several types of information from and about our Website users. This includes information:
We collect this:
We have provided some more detail below:
There may be times when we ask you to fill in a form on our Website (such as when you purchase or order a Product, subscribe to service, register to receive catalogues, or to participate in competitions, user reviews, contests, or promotions, etc). This might include certain information about yourself such as your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests, etc.
If you contact us, we may keep a record of that correspondence.
We also maintain a record of your online Product purchases. Whether or not to provide such information is completely your own choice. But if you choose not to provide this information we request, you may be unable to purchase Products, or access certain services, offers and content on our website.
As you navigate through and interact with our Website, automatic data collection technologies collect certain information about your device, browsing actions and patterns. This information may include personal information (or it may be matched with personal information collected in other ways). We do this to deliver a better and more personalised service for you. The technologies we use to do this may include cookies, Flash Cookies and Web Beacons. Our web server also automatically recognizes only the consumer’s domain name, but not the e-mail address (where possible). We may track the Internet domain address from which people visit us and analyze this data for trends and statistics.
We may also collect, and our third party providers of advertisements and content may collect certain user information such as information relating to computer location, URL and IP address and domains, your browser type, the country and telephone area code where your computer is located, the pages of our Website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our Website.
You should be aware that as our Website is being monitored, we may collect this information even if you do not register with us and may capture information about your visit that will help us improve the quality of our service.
When you use our Website, purchase Products, register and subscribe for our services (or as otherwise required), you may have to complete a subscription process including a registration form and provide Personal Information.
We use information held about you in the following ways:
(a) to ensure that content from our site is presented in the most effective manner for you and for your computer.
(b) to provide you with information, Products or services that you request from us.
(c) to carry out our obligations arising from any contracts entered into between you and us.
(d) to allow you to participate in interactive features of our service, when you choose to do so.
(e) to notify you about changes to our service or your account.
(f) in other ways we may describe when you provide the information.
(g) for any other purpose with your consent.
We strive to provide you with choices regarding your personal information. You can take the following control over your information:
When you access certain pages of our Website, purchase Products or register for competitions or other service, you will be given the opportunity to receive information from by post, e-mail or telephone (including mobile messages such as SMS), about Products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you check the appropriate box as you go through the registration or other process. We may also sometimes contact you to enable you to review products that you have ordered. You can opt out of each of these types of messages at any time.
We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative on the NAI's website.
When entering any of our contests or prize draws, you will have to provide your name, email address and mailing address and if you win, we will send the prize to the contact address or details provided.
As part of entry into a prize draw, competition, contest or other promotion on our Website, you may also be included in our FITFLOP newsletter or subscription list to receive notice of or information on new or updated Products, marketing materials, promotions, specials and new additions to our Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our Website and to deliver a better and more personalised service. They enable us:
(a) to estimate our audience size and usage pattern;
(b) to store information about your preferences, and so allow us to customise our Website according to your individual interests;
(c) to speed up your searches; and
(d) to recognise you when you return to our Website.
This website is not intended for children and we do not knowingly collect data relating to children.
If you are under 13, please do not send any information to us. No one under the age of 13 may provide any personal information to our Website or receive any services on FITFLOP Website.
If we become aware that we have collected Personal Information from a child under the age of 13 without parental or guardian consent, we will delete that information as quickly as possible. If you believe we might have any information from or about a child under 13, please contact us at info.CA@fitflop.com.
Minors of 13 years old or older should make sure that they ask their parents or guardians for permission before sending any information about themselves to anyone over the Internet including to FITFLOP.
We employ industry-standard security measures to protect the loss, misuse, and alteration of the information under our control. In addition, we utilize a licensed system for credit card authorization and fraud detection. We use industry standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information.
Although we make good faith efforts to store information collected by us in a secure operating environment, we cannot guarantee complete security. Information collected by FITFLOP will be maintained for a length of time appropriate to our needs.
You have the right to:
Asking us not to process your personal data for marketing purposes:
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at email@example.com.
Asking us for access to your personal data
If you have registered for an online account, you can view many types of your personal data by navigating to your profile. You can request for access to personal data by sending us an email at firstname.lastname@example.org. Please clearly explain the information you are requesting. Please note that we can only respond to access requests that we receive in writing. We may need to request specific information from you to help us confirm your identity. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We try to respond to requests within one month. Occasionally it may take us longer than a month if your request is complex or you have made several requests. In this case, we will notify you and keep you updated.
Asking us to correct or delete your personal data
If you have registered for an online account, you can update, correct or delete many types of your personal data by amending details on your profile. You can also request that we correct or delete personal data by sending us an email at email@example.com. Please clearly explain the information you are requesting that we delete or correct. Please note that we can only respond to access requests that we receive in writing. We may need to request specific information from you to help us confirm your identity. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We try to respond to requests within one month. Occasionally it may take us longer than a month if your request is complex or you have made several requests. In this case, we will notify you and keep you updated.
Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.