Due to the ongoing impact of COVID-19 it may take longer than usual to process your return. Rest assured we’re working as quickly and safely as possible.
If for some reason you wish to return any product purchased on our website you should follow the return instructions provided on the paperwork included with your delivery.
Please COMPLETE the RETURN FORM on the reverse of your receipt and include it inside your package.
Please contact a member of our Customer Service department at 1-877-861-1988
to arrange a pickup of your goods. Customer Service is available Mon-Fri: 9:00am-5:30pm (EST) *Excluding Bank Holidays.
If you choose to return your package independently or with an alternate carrier; shipping charges will not be reimbursed, and FitFlop cannot guarantee the delivery back to our warehouse.
Please send all returns to the following address:
FitFlop c/o Expeditors
6360 Belgrave Road
If you have any difficulty or have any other queries regarding the returns service, customer service will be able to assist at firstname.lastname@example.org
or on 1-877-861-1988