Returns Eligibility

Some of the marked-down products on the website are offered on a FINAL SALE basis. This means that once purchased, they cannot be returned unless they are faulty, or the wrong product has been sent. All FINAL SALE products are clearly labeled on our website and no returns paperwork will be included in your parcel.

Free returns apply to full price and Outlet orders only.

Returns Procedure

  1. If for some reason you wish to return any product purchased on our website you should follow the return instructions provided on the paperwork included with your delivery.
  2. Please COMPLETE the RETURN FORM on the reverse of your receipt and include it inside your package.
  3. Please contact a member of our Customer Service department at 1-877-861-1988 to request a prepaid shipping label which will be e-mailed to you and should be applied to the outer carton when returning your product. If you choose to return your package independently or with an alternate carrier; shipping charges will not be reimbursed, and FitFlop cannot guarantee the delivery back to our warehouse.

Please send all returns to the following address:

FitFlop c/o Expeditors

6360 Belgrave Road

Mississauga, ON

L5R 0G7

If you have any difficulty or have any other queries regarding the returns service, customer service will be able to assist at info.ca@fitflop.com or on 1-877-861-1988.

 

Things to note

  • In all cases, except where an item is faulty, the item(s) returned must be in their original and saleable condition without having been worn outdoors. This includes all packaging and labeling. (If you’re trying them on for fit, may we suggest you stay inside while you walk around in them?)
  • All footwear will be inspected on return.
  • Goods are your responsibility until they reach our warehouse, so make sure you package them up well to prevent any damage or lost shoes during shipping.

The initial SHIPPING & HANDLING charge incurred in ordering the Product(s) being returned IS NON-REFUNDABLE (unless otherwise stated).

Please indicate the REASON FOR RETURN using the CODES provided and, in the case of a fault or error on our part, please provide a full description in the space provided. We appreciate your feedback and will use it to improve our service.

When the item is returned, an email will be sent to confirm your refund has been processed. Please allow up to 14 business days of receipt. If your order is cancelled, then up to 30 days. Refunds will only be made to your original payment method.

In the odd instance that items have been shipped to you that do not conform to your original order, we will refund you both your shipping & handling charge incurred in ordering the Product(s) being returned and return postage. Please use the returns label provided on your receipt or return the items to us using standard shipping (retaining your proof of postage for reimbursement).

Sorry, but items purchased from Fitflop.ca may not be returned via any of our retailer partners, as selections and styles vary from retailer to retailer.