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Some of the marked-down products on the website are offered on a FINAL SALE basis. This means that once purchased, they cannot be returned unless they are faulty, or the wrong product has been sent. ALL FINAL SALE products are clearly labeled on our website and no returns paperwork will be included in your parcel.
Free returns apply to full price and Outlet orders only.
Please send all returns to the following address:
FitFlop c/o Expeditors
6360 Belgrave Road
The initial SHIPPING & HANDLING charge incurred in ordering the Product(s) being returned IS NON-REFUNDABLE (unless otherwise stated).
Please indicate the REASON FOR RETURN using the CODES provided and, in the case of a fault or error on our part, please provide a full description in the space provided. We appreciate your feedback and will use it to improve our service.
When the item is returned, an email will be sent to confirm your refund has been processed. Please allow up to 14 business days of receipt. If your order is cancelled, then up to 30 days. Refunds will only be made to your original payment method.
In the odd instance that items have been shipped to you that do not conform to your original order, we will refund you both your shipping & handling charge incurred in ordering the Product(s) being returned and return postage. Please use the returns label provided on your receipt or return the items to us using standard shipping (retaining your proof of postage for reimbursement).
Sorry, but items purchased from Fitflop.ca may not be returned via any of our retailer partners, as selections and styles vary from retailer to retailer.