Customer Services

PHONE:

To contact our Customer Service team via phone please call 0800 8560148, Monday-Friday: 9am-5pm (GMT). Please have your order number ready as the team will need this for reference. Your order number will be on your confirmation email and will look like this: Example: UK-0123456789.  

E-MAIL:

We respond to all emails on Monday-Friday 9am-5pm. Please note that emails sent during weekends and bank holidays will be responded to during business hours. We aim to respond to your email within 3-4 working days of receipt. 

Please send your email to  info.uk@fitflop.com, including your order number and the postcode the package was sent to. 

LIVE CHAT:

Live Chat is available on site from 10am-4pm. 

POST:

Please note any returns sent to this address will not be processed. 

FitFlop Ltd 

4th Floor

Foundry Building

2 Smiths Square 

London 

W6 8AF