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DELIVERY OPTIONS

Standard Delivery

£3.95

Next Day Delivery

£5.95 

 
  • Typically delivered within 2-3 working days after the date that the order is placed on the website (when ordered before 4:30pm.
  • Free on orders over £99.
  • During high season and sale, delivery might take a little longer.
  • Working days are Monday-Friday 9am-5:30pm GMT, excluding Saturday, Sunday and bank holidays.
  • During busy times, such as holiday season, delivery might be attempted on a Saturday.
  • If the order is placed on the website from Monday to Friday before 4:30pm, delivery will be made on the next working day.
  • If placed Monday - Friday 4:30pm or later, or on the weekend it will be delivered on the second working day.
  • Working days are Monday-Friday 9am-5:30pm GMT, excluding Saturday, Sunday and UK Bank holidays.

DPD Click & Collect - £5.95

  • If the order is placed on the website or via our Contact Centre from Monday to Friday before 4:30pm, it will be ready for collection at your chosen collection point on the next working day
  • If the order is placed Monday to Friday after 5pm, or on a Saturday or Sunday, it will be available on the second working day
  • Working days are Monday-Friday 9am – 5.30pm UK time, excluding UK Bank Holidays

 

DELIVERY DESTINATION

The following area postcodes have extended delivery lead times as shown:

DESTINATION POSTCODE AREA APPROXIMATE DELIVERY TIME WINDOW FROM DATE OF ORDER - STANDARD DELIVERY APPROXIMATE DELIVERY TIME WINDOW FROM DATE OF ORDER – NEXT DAY DELIVERY
Northern Ireland All 72 hours 48 hours
Aberdeen AB, DD8-11 4-6 Working Days 3-5 Working Days
Shetland and Orkney KW15 – 17, ZE1 - 99 12-15 Working Days 9-11 Working Days
Oban PA20-23, 24-40, PH49-50 4-6 Working Days 3-5 Working Days
Scottish Highlands & Western Isles HS9 - 99 8-10 Working Days 7-9 Working Days
  PA41 - 49 7-9 Working Days 6-8 Working Days
  PA60 8-10 Working Days 8-10 Working Days
  PA61 - 75, 77, 78 6-8 Working Days 5-7 Working Days
  PA76 8-10 Working Days 7-9 Working Days
  PH41(2), 42, 43, 44 7-9 Working Days 6-8 Working Days
  PH 19-26, 30-41 4-6 Working Days 3-5 Working Days
  HS1 - 8 6-8 Working Days 5-7 Working Days
  IV41 - 51, 55, 56 6-8 Working Days 5-7 Working Days
  KA27, 28 4-6 Working Days 3-5 Working Days
Inverness IV 1-20, 25 30- 32,36 4-6 Working Days up to 2 Working Days
Inverness IV21 - 23, 26, 27, 40, 52, 53, 54 AB37,38, 55,56 PH19-26,30-35 KW1-3,5-14 4-6 Working Days 3-5 Working Days
Guernsey  GY1-4 72 hours 48 hours
Jersey JE1-6 72 hours 48 hours
Scilly Isles TR21 - 25 5-7 Working Days 4-6 Working Days
TRACK YOUR ORDER
  • The confirmation of dispatch email will contain an ‘order tracking number’ and a link to the website of our nominated courier to enable you to track the status of your order.
  • We aim to dispatch the goods as soon as possible and in most instances (if the item is in stock) this is within one working day.
  • Any dates we specify for delivery of goods are approximate and, subject always to our Exclusion of Liability Statement, we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.

 

WHAT TO EXPECT ON THE DAY OF DELIVERY
  • The precise timing of a delivery cannot be specified. Signatures will no longer be required on receipt of delivery. This is to comply with government health and safety directives. DPD will record the name and a 'Delivered on Authority' message in the signature section of the unit. With this new process you will still get your full track and trace functionality, giving you complete visibility of all your parcels. This now forms proof of delivery process for all deliveries until further notice.
  • In order to make sure you receive your goods as soon as possible, if you are not at home when we try to deliver, we might leave your parcel with one of your neighbours. If we do this we will leave a card stating where the parcel has been left. In case we cannot reach you or your neighbours to deliver your parcel, we will leave a card in your letterbox to notify you that we tried to deliver your parcel. Please follow the instructions on the card to re-schedule a delivery day. You will find the contact details on the card.

 

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