TERMS & CONDITIONS
INTRODUCTION
Welcome to FitFlop.com (the ‘Website’). The Website is operated by FitFlop Limited, a limited company registered in England & Wales under company number 06436347, with its registered office at Eighth Floor, 6 New Street Square, London EC4A 3AQ, its trading address at 4th Floor, Foundry Building, 2 Smiths Square, London W6 8AF, and the VAT number 114865805 (‘FitFlop” ‘our’, ‘we’ or ‘us’).
Listed on this page are the terms and conditions which apply to your interactions with us, including interactions through mobile applications, as well as your purchase of the products listed on the Website (‘Products’), so please read them carefully before proceeding (and print them out if necessary for future reference) as by using the Website or placing an order you are agreeing to be bound by them. When we say ‘terms and conditions’, that includes all documents referred to on this page and any others referred to in them. Where these terms and conditions (or any part of them) have been translated into languages other than English, the English language version takes priority.
Last modified: 12 November 2019. These terms and conditions may be modified from time to time but, should this happen, they will be posted on the Website. These changes won’t apply retrospectively unless you agree to it.
If you don’t wish to be bound by these terms and conditions then please don’t use the Website or buy any Products from it.
NEW CUSTOMER SIGN UP OFFER
Sign up to enjoy 15% off your first full price order*. Apply code WELCOME to your basket.
*You must be signed up to our Newsletter and apply the code at checkout. One code per customer and valid for new customers only. It cannot be applied to previous purchases nor combined with any other offers. Exludes styles badged as 'Limited Edition'.
EXCLUSIVE
Our FitFlop styles are exclusive in the UK, where they are only available to buy on our website and FitFlop store at Westfield, UK.
PRICE
We're really sorry if you've narrowly missed out on one of our discounts or promotions, however, the price you pay for an item is always right at the time of purchase.
LADY GARDEN FOUNDATION CHALLENGE GIFT CARD (“Gift Card”) TERMS AND CONDITIONS
The Gift Card is subject to the terms and conditions below and supplemented by FitFlop’s website terms and conditions.
1. By redeeming the code on the Gift Card, you agree and accept to be bound by these terms and conditions and FitFlop reserves the right to refuse acceptance of the Gift Card to anyone in breach of these terms and conditions.
2. The Gift Card was distributed randomly to participants on a first-come first-serve basis at the Lady Garden FOUNDATION Challenge on Sunday 15th June 2025.
3. The Gift Card entitles You to a FREE pair of IQushion Ergonomic Flip-Flops (including free shipping) only. THE GIFT CARD IS SINGLE USE, NON-EXCHANGEABLE, NON-TRANSFERABLE AND FOR PERSONAL USE ONLY.
4. The Gift Card is valid from 15th June 2025 and ends at midnight 14th July 2025.
5. The offer is available online only, on orders placed on the FitFlop website at www.fitflop.com/uk/en , and is valid for a FitFlop order and delivery that is placed within the UK. By ordering on the FitFlop website, you shall be bound by FitFlop’s website terms and conditions.
6. This offer is valid only for one order only and You shall not be permitted to re-use the Gift Card.
7. If the order exceeds the value of the promotion, You shall have to pay the balance. Any and all applicable taxes is Your sole responsibility.
8. All items are subject to availability and shall only apply to items in stock when completing checkout.
9. If You does not use the Gift Card by the end of the validity date, the offer will expire and Your right to the promotion will be considered forfeited.
10. The Gift Card cannot be used in conjunction with any other FitFlop promotion.
11. The Gift Card cannot be redeemed for cash or credit, returned for a refund, have their balances consolidated to a new voucher or replaced after expiry.
12. Delivery of an order shall be in accordance with FitFlop’s website terms and conditions. For returns and exchanges, You will have to contact the FitFlop customer care team at info.uk@fitflop.com. If You return any items that You received at a discounted price, You will be refunded at the same discounted price.
13. FitFlop will have no liability or responsibility for any claims arising out of or in connection with participation in this promotion or use of any award.
14. FitFlop’s decision regarding any aspect of the promotion is final and binding and no correspondence will be entered into about it.
15. Personal data supplied during the course of this promotion will only be processed in line with FitFlop’s Privacy Policy (found on the Website Terms and Conditions).
16. FitFlop reserves the right to hold void, cancel, suspend, terminate or amend the promotion at any time without notice. In the event of a cancellation of this promotion, all awards that have been earned prior to the date of cancellation (if any) will be awarded.
17. These Terms and Conditions shall be governed by the laws of England and Wales and any dispute arising out of or in connection with these Terms and Conditions shall be in the exclusive courts of England.
TOWNHOUSE
Open to UK residents and aged 18+ only. One winner will receive 3 pairs of FitFlop PlatFForm sandals (sizes and styles subject to availability) (one for themselves and two friends), and 3 Townhouse Signature Pedicures (redeemable at participating UK Townhouse salons). No cash alternative.Prize is on an “as-is” basis and are not eligible for return, refund or exchange and are non-transferable. Winner will be selected at random. Giveaway runs from 2 July to 16 July 2025 and closes at 23:59 BST on 16 July 2025. The winner will be contacted via DM from FitFlop. The winner must respond within 7 working days to claim the prize. If no response is received, FitFlop reserves the right to select an alternative winner. FitFlop reserves the right to Disqualify entries suspected to be automated, bulk, or fraudulent; Substitute the prize with an item of equal or greater value; Cancel, suspend, or amend the giveaway where necessary due to events beyond its control. By entering, you release FitFlop and Townhouse from any liability arising from participation or prize use to the fullest extent permitted by law. FitFlop reserves the right to withdraw or amend this giveaway at any time without notice in the event of unforeseen circumstances. You also consent to the processing of your personal data in accordance with FitFlop’s Privacy Policy mentioned on our website. Full prize is subject to Townhouse’s T&Cs, available at townhouse.co.uk/terms (check for eligibility, salon availability & booking policies). These Promotion Terms and Conditions are supplemented by our Terms and Conditions mentioned on our website. By entering, you confirm you are 18 or over and agree to these terms.
UP TO 40% OFF SALE
Enjoy up to 40% off for a limited time only.
*Valid only on selected lines.
Valid lines: https://www.fitflop.com/uk/en/shop/sale-all-uk.
FitFlop reserve the right to terminate without notice.
While stocks last.
Not applicable on previous purchases.
Valid on fitflop.com only.
LEGAL STATEMENTS
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms and conditions, including any contract between you and us concluded under these terms and conditions, such as, but not limited to, a contract for the sale of Products to you, that is caused by events outside our reasonable control (a ‘Force Majeure Event’). A Force Majeure Event may include for example (but without limitation) the following: strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; the acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under any contract may be performed despite the Force Majeure Event.
These terms and conditions including the documents referred to in them (in each case, as amended from time to time) constitute the entire agreement between us and you in relation to use of the Website and/or supply any of the services or any of the Products to you and supersedes all previous agreements in respect of the same.
If we fail, at any time during the term of any contract between you and us concluded under these terms and conditions, such as, but not limited to, a contract for the sale of Products to you, to insist upon strict performance of any of your obligations under that contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract or these terms and conditions, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the Notices section of these terms and conditions. A waiver by us of any default shall not constitute a waiver of any other default.
If any of these terms and conditions or any provisions of a contract concluded under these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent allowed by law.
The terms and conditions, as well as any contract in respect of a transaction carried out through the Website are governed by the laws of England and Wales. Any dispute (including non-contractual disputes) which cannot be resolved between us shall be subject to the exclusive jurisdiction of the courts of England and Wales.
RETURNS PROCEDURE
In addition to your right to cancel, you may return Products for any reason within 28 days of the date your order is delivered. This is in addition to your legal rights as a consumer. Any order returned 6 months or longer after the purchase date will not be entitled to a refund.
If you wish to return any Products purchased on our website you should follow the return instructions provided on our returns portal. Please click here to navigate to the portal.
To login to the portal, please enter your email address and order ID. This information must be input exactly as input during order placement. Please follow instructions to find order and print the return label.
You must obtain a receipt for your return package, which can be used to track the Product(s) you are returning. Unfortunately we cannot accept liability for returned goods that we don’t receive, or for those that get damaged in shipping on their return.
Unfortunately, items purchased from the Website may not be returned via any of our retailer partners, as selections and styles vary from retailer to retailer.
We encourage to you to indicate the reason for return in the returns portal using the codes provided. We appreciate your feedback and will use it to improve our service.
If you have any difficulty or have any other queries regarding the returns procedure, our Customer Services Department will be able to assist at info@fitflop.com or on 0207 751 3694.
Please Look After the Products
It's important that returned Products are in the best possible condition, so please take reasonable care of them and keep all packaging.
In all cases, except where an item is faulty or where you have cancelled your order in accordance with the Cancellation section, the item(s) returned must be in their original and saleable condition without having been worn outdoors. This includes all packaging and labelling.
All Products will be inspected on return.
Returned Products are your responsibility until they reach our warehouse, so make sure you package them up well to prevent any damage or lost shoes during shipping.
OWNERSHIP OF YOUR CONTRIBUTION
By making a Contribution:
· you agree that we have the right, at our discretion, to use, copy, distribute, edit, publish, and disclose to third parties your Contribution (including your name and town, if given) for any purpose, including for advertising and promotional purposes, on or off our products, worldwide, for the duration of any copyright subsisting in your Contribution, without payment of any fee, royalty, or other compensation
· to the fullest extent allowed by law, you waive your moral rights in your Contribution throughout the world
· you warrant that you own all intellectual property rights and other rights in your Contribution, including but not limited to copyright and image rights
· you acknowledge that our use of your Contribution will not constitute infringement of any of your rights, including copyright, defamation, privacy, publicity rights, or the equivalent rights of any third party (including anyone whose likeness is included in your Contribution)
· you agree that, if requested, you will sign or will procure that any third party will sign any documents necessary to transfer the copyright or any other rights in the Contribution to us
· subject always to our Limitation of Liability Statement, you release us from any and all claims, liabilities, or damages arising from our use of the Contribution (including in relation to privacy and image rights)
· Your Contribution will be considered non-confidential and non-proprietary. You agree that we may disclose your details to any third party which is claiming that your Contribution is a violation of their intellectual property rights or other legal rights.
OWNERSHIP OF YOUR CONTRIBUTION
By making a Contribution:
1. you agree that we have the right, at our discretion, to use, copy, distribute, edit, publish, and disclose to third parties your Contribution (including your name and town, if given) for any purpose, including for advertising and promotional purposes, on or off our products, worldwide, for the duration of any copyright subsisting in your Contribution, without payment of any fee, royalty, or other compensation
2. to the fullest extent allowed by law, you waive your moral rights in your Contribution throughout the world
3. you warrant that you own all intellectual property rights and other rights in your Contribution, including but not limited to copyright and image rights
4. you acknowledge that our use of your Contribution will not constitute infringement of any of your rights, including copyright, defamation, privacy, publicity rights, or the equivalent rights of any third party (including anyone whose likeness is included in your Contribution)
5. you agree that, if requested, you will sign or will procure that any third party will sign any documents necessary to transfer the copyright or any other rights in the Contribution to us
6. subject always to our Limitation of Liability Statement, you release us from any and all claims, liabilities, or damages arising from our use of the Contribution (including in relation to privacy and image rights)
7. Your Contribution will be considered non-confidential and non-proprietary. You agree that we may disclose your details to any third party which is claiming that your Contribution is a violation of their intellectual property rights or other legal rights.
OUR LIABILITY
We will not be responsible for any losses you suffer as a result of us breaching these terms and conditions that were not reasonably foreseeable to both you and us when you commenced using the Website, or when the contract for the sale of Products by us to you was formed. However, to the extent allowed by law, where any claim relates to the supply of Products by us to you, our liability for losses you suffer is limited to the purchase price of the Product you purchased.
This does not include or limit in any way our liability for any matter for which it would be illegal for us to exclude, including for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
To the fullest extent permissible by applicable laws, we are not responsible for indirect losses which happen as a side effect of the main loss or damage and even if such losses result from a deliberate breach of these terms and conditions by us that would entitle you to terminate the contract between us, including but not limited to:
(a) loss of income or revenue
(b) loss of business
(c) loss of profits or contracts
(d) loss of anticipated savings
(e) loss of data
(f) loss of data, or
(g) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
We accept no liability, to the extent allowed by law, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of our Products by persons in jurisdictions outside the United Kingdom or who are nominees of or trustees for citizens, residents or nationals of other countries.