No, we are not able to process any web order returns at the store. Please follow the web order returns policy to avoid delays processing your return. If your web order arrived faulty please contact customer service.
Yes; all orders need a signature on delivery. Please ensure you enter a delivery address where someone will be in to sign for your parcel. If you have ordered via Click and Collect, DPD will get in touch with you when your order is ready, describing when and how to collect your order.
All the shoes that we have available are on our website and can be added to the shopping bag. If you’re unable to add a pair to your shopping bag after selecting the size then it means that this item is currently not in stock.
Standard delivery cost is £3.95 (typically delivered within 2-3 working days). Next day delivery cost is £5.95 (if order is placed before 16:30 GTM your order will be delivered the following working day). DPD Click & Collect cost is £5.95.
Click & Collect is available via the DPD network of collection points. During checkout you will have seen the opening hours of the collection point. These will be repeated ins the notification sent you to you from DPD once your parcel is ready to collect.
To collect your parcel, you will need to bring the notification sent to you from DPD, which includes the barcode, which will be scanned and used as identification. We do not require any further proof of identification when you collect.
We offer free returns on everything. When returning items please keep your proof of postage. If your item is faulty, please call our Customer Service team on 0800 8560148 or email them at firstname.lastname@example.org
Standard Delivery cost of £3.95 will be refunded if the whole order has been returned. For Next Day Delivery orders only standard delivery cost of £3.95 will be refunded (all items must be returned also).
You can return any item for a refund within 28 days of receipt. Returned items must be unworn, in the original condition you received from us, and accompanied by our packing slip. For all returns on orders over 6 months old, please get in touch with our customer service team who will be more than happy to help.
If you’re in doubt that you’ve been sold the genuine article, then please get in touch and we can verify whether or not you have bought your shoes from an authorised retailer. For more information please refer to our Counterfeit Information or contact our Customer Service team on 0800 8560148 or at email@example.com.
If you bought your shoes from FitFlop.com, please read our Returns policy. If not, please return them to the store you bought them from. Each retailer has a slightly different policy, so check with them first.
If your item is faulty please contact our Customer Service team on 0800 8560148 or email them at firstname.lastname@example.org before returning your order.
We do not offer resoling or repair services for any of our shoes. This is because our footwear design means that the midsole and outsole are very strongly bonded together, and so it’s not possible to repair or replace them without damaging the footwear. Please contact our Customer Service team on 0800 8560148 or email them at email@example.com if you need further help.
The uppers on our footwear can be cleaned and protected with any product* that is designed for use on the upper material (e.g. a product designed for leather may not be suitable for suede/nubuck). Please follow the product’s directions carefully. For the best results we advise that spills and stains are treated as quickly as possible. For any specific questions on caring for your FitFlop shoes please call our Customer Service team on 0800 8560148 or email them at firstname.lastname@example.org *Please note that the use of a cleaner/water repellent/protector may change the colour of the leather, suede, nubuck or other materials and we recommend that you test a small inconspicuous area before applying product to the whole shoe. In addition, we can make no guarantee that use of such a product will restore your shoes to their original condition or won’t alter them in some way. For example, some materials, such as suede, nubuck and canvas, are particularly tricky to clean – so ultimately, the only way to ensure they stay pristine is to prevent them from getting dirty or wet.
We believe FitFlop footwear is best worn as nature intended (socks or bare feet), however, we suggest you bring it to the attention of your podiatrist and follow their advice. Please remember that any additional feature may alter the way that your shoes behave and feel.
If you have any health concerns which you suspect may be aggravated by wearing FitFlop shoes, and/or experience any discomfort as a result of wearing them, then we advise you to consult a medical practitioner before starting or continuing to wear your shoes.