We're sorry if you're experiencing delays with dispatching of your parcel or processing of a return. Our distribution centres are currently working through a larger than normal volume of orders. Rest assured our staff are working as quickly as possible while also adhering to best practices around COVID-19 guidelines. 

In this unprecedented and uncertain period, we would like to assure you that the FitFlop Team is committed to ensuring the delivery of your orders in the optimal health and safety conditions. Our main concern remains your safety and that of our employees. Measures have been taken in our logistics centers to enable the delivery of each order in the best possible conditions. As a precautionary measure, we have suspended all deliveries to relay in accordance with government directives. All home deliveries will still be fulfilled by our carriers in full compliance with health regulations.

Returns Process

  1. Place the items back in the original packaging (with exception for faulty items)
  2. On the bottom of your dispatch note, find your sticky label with the returns address. Please peel off and carefully and place on the outer packaging
  3. Please COMPLETE the RETURN SLIP and include it inside your package. Please indicate the reason for the return using the codes and, in the case of a fault or error on our part, please provide a full description in the space provided.
  4. Please note we do not process exchanges therefore please follow our returns policy to send back your order.
  5. If you have lost your returns label please contact Customer Service.

    Please send all returns to the following address:
    FitFlop Returns Department
    Spark Response
    Follingsby Avenue
    Follingsby Park
    Gateshead
    NE10 8HQ
     
If you have any difficulty or have any other queries regarding the returns service, customer service will be able to assist at info.uk@fitflop.com or on 0800 8560148..

Things to note

  • Returns are accepted up to 28 days from your order date. 
  • Sale and clearance items are not free to return.
  • We unfortunately cannot accept liability for returned goods that we don’t receive, or for those that get damaged in shipping on their return.
  • Please keep hold of your proof of postage in case we need to see it later on.
  • Except where an item is faulty, the item(s) returned must be in their original and saleable condition without having been worn outdoors. We cannot accept stickers, except where the item is faulty, unless the liner tape on the back of the sticker(s) returned is in its original state, and has never been moved/peeled off.
  • How long will my refund take to process?
    It will be processed within 10 business days of receipt, and we will notify you by email when your return has been processed.
    On receipt at our warehouse, standard inspection checks will be carried out in conjunction with the reason specified on the return, and once approved a refund to the original payment method will be issued. Please allow up to 10 working days from receipt for this refund to be made.
  • Will you refund the cost of any bank charges incurred?
    We cannot accept liability, nor can we take responsibility for any bank charges that you may have incurred.
  • Will I be refunded for the cost of delivery?
    Standard Delivery cost will be refunded if the whole order has been returned. For Next Day Delivery orders only standard delivery cost of £3.95 will be refunded (all items must be returned also).