WE’VE EXTENDED OUR RETURNS PERIOD FOR CHRISTMAS

We will be offering an extended returns policy over the festive Christmas period. Anything purchased from 1st November 2018 until 3rd January 2019 may be returned to us for a full refund until 31st January 2019.


Our normal 28 day returns policy will resume on orders placed from 4th January 2019.


We offer free Royal Mail returns on all full price and Outlet UK orders only placed online at: FITFLOP.CO.UK.

This does not affect your legal rights or cancellation rights.See our terms and conditions for more details.

 How do I return an item?

  1. Place the shoes back in the original packaging if possible.
  2. On the bottom of your dispatch note, complete and cut out the returns slip and place into your packaging.  Please indicate the reason for return using the codes provided and, in the case of a fault or error on our part, please provide a full description in the space provided.
  3. Cut out the returns label on the bottom of your dispatch note and affix it to the outside of the parcel. If you have lost your dispatch note you can download and print another return label.

Please send all returns to the following address:

FitFlop Returns Department

Spark Response

Follingsby Avenue

Follingsby Park

Gateshead

NE10 8HQ

NEED A NEW RETURNS LABEL? Click here.

If you have any difficulty or have any other queries regarding the returns service, customer service will be able to assist at info.uk@fitflop.com or on 0800 8560148.

 

Things to note

  • We unfortunately cannot accept liability for returned goods that we don’t receive, or for those that get damaged in shipping on their return.
  • Except where an item is faulty, the item(s) returned must be in their original and saleable condition without having been worn outdoors.
  • Goods are your responsibility until they reach us, so make sure you package them up well to prevent any damage or lost shoes during shipping.

How long will my refund take to process?

It will be processed within 14 business days of receipt, and we will notify you by email when your return has been processed.

On receipt at our warehouse, standard inspection checks will be carried out in conjunction with the reason specified on the return, and once approved a refund to the original payment method will be issued. Please allow up to 10 working days from receipt for this refund to be made.

Will you refund the cost of any bank charges incurred?

We cannot accept liability nor can we take responsibility for any bank charges that you may have incurred.

Will I be refunded for the cost of delivery?

We will refund at least the cost of Standard Delivery to you, in accordance with your statutory rights.