Returns Process

If for any reason you wish to return a product purchased on our website, you should follow the return instructions provided on our returns portal. Please click here to navigate to the portal.

To login to the portal, please enter your email address and order ID. This information must be input exactly as input during order placement. Please follow instructions to find order and print the return label.
 
All items can be returned within 28 days from the date of receipt using the returns label obtained via the return portal.

If you have any difficulty or have any other queries regarding the returns service, customer service will be able to assist at info.uk@fitflop.com or on 0800 8560148.

Please note we do not process exchanges therefore please follow our returns policy to send back your order.

FESTIVE SEASON RETURNS EXTENSION

All purchases from 1 November 2023 have an extended returns policy until 15.01.2024. So you can shop early—and relax later.

Things to note

  • Returns are free of charge and are accepted up to 28 days from the date your order is delivered.
  • We unfortunately cannot accept liability for returned goods that we don’t receive, or for those that get damaged in shipping on their return.
  • Please keep hold of your proof of postage in case we need to see it later on.
  • Except where an item is faulty, the item(s) returned must be in their original and saleable condition without having been worn outdoors. We cannot accept stickers, except where the item is faulty, unless the liner tape on the back of the sticker(s) returned is in its original state, and has never been moved/peeled off.
  • How long will my refund take to process?
    You can keep an eye on your return using the tracking number which can be found on your receipt. Once your order is showing as delivered to our warehouse, it can take up to 10 working days for it to be processed.
  • Will you refund the cost of any bank charges incurred?
    We cannot accept liability, nor can we take responsibility for any bank charges that you may have incurred.
  • Will I be refunded for the cost of delivery?
    Standard Delivery cost will be refunded if the whole order has been returned. For Next Day Delivery orders only standard delivery cost of £3.95 will be refunded (all items must be returned also).
  • We are not able to process any web orders at our store.