Returns Process

  1. Place the items back in the original packaging (with exception for faulty items)
  2. On the bottom of your dispatch note, find your sticky label with the returns address. Please peel off and carefully and place on the outer packaging
  3. Please COMPLETE the RETURN SLIP and include it inside your package. Please indicate the reason for the return using the codes and, in the case of a fault or error on our part, please provide a full description in the space provided.
  4. Please note we do not process exchanges therefore please follow our returns policy to send back your order.
  5. If you have lost your returns label please contact Customer Service.

    Please send all returns to the following address:
    FitFlop Returns Department
    Spark Response
    Follingsby Avenue
    Follingsby Park
    NE10 8HQ
If you have any difficulty or have any other queries regarding the returns service, customer service will be able to assist at or on 0800 8560148..

Things to note

  • Returns are accepted up to 28 days from the date your order is delivered.
  • We unfortunately cannot accept liability for returned goods that we don’t receive, or for those that get damaged in shipping on their return.
  • Please keep hold of your proof of postage in case we need to see it later on.
  • Except where an item is faulty, the item(s) returned must be in their original and saleable condition without having been worn outdoors. We cannot accept stickers, except where the item is faulty, unless the liner tape on the back of the sticker(s) returned is in its original state, and has never been moved/peeled off.
  • How long will my refund take to process?
    You can keep an eye on your return using the tracking number which can be found on your receipt. Once your order is showing as delivered to our warehouse, it can take up to 10 working days for it to be processed.
  • Will you refund the cost of any bank charges incurred?
    We cannot accept liability, nor can we take responsibility for any bank charges that you may have incurred.
  • Will I be refunded for the cost of delivery?
    Standard Delivery cost will be refunded if the whole order has been returned. For Next Day Delivery orders only standard delivery cost of £3.95 will be refunded (all items must be returned also).
  • We are not able to process any web orders at our store.