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We will be offering an extended returns policy over the festive Christmas period. Anything purchased from 1st November 2018 until 3rd January 2019 may be returned to us for a full refund until 31st January 2019.
Our normal 28 day returns policy will resume on orders placed from 4th January 2019.
We offer free Royal Mail returns on all full price and Outlet UK orders only placed online at: FITFLOP.CO.UK.
This does not affect your legal rights or cancellation rights.See our terms and conditions for more details.
Please send all returns to the following address:
FitFlop Returns Department
It will be processed within 14 business days of receipt, and we will notify you by email when your return has been processed.
On receipt at our warehouse, standard inspection checks will be carried out in conjunction with the reason specified on the return, and once approved a refund to the original payment method will be issued. Please allow up to 10 working days from receipt for this refund to be made.
We cannot accept liability nor can we take responsibility for any bank charges that you may have incurred.
We will refund at least the cost of Standard Delivery to you, in accordance with your statutory rights.