Customer Services

PHONE:

To contact our Customer Service team via phone please call +44 207 751 3694, Monday-Friday 10:00am-18:00pm. Please have your order number ready as the team will need this for reference. Your order number will be on your confirmation email and will look like this: Example: EU-0123456789..

E-MAIL:

We respond to all emails on Monday-Friday 10:00am-18:00pm. Please note that emails sent during weekends and bank holidays will be responded to during business hours. We aim to respond to your email within 3-4 working days of receipt. 

Please send your email to  info.eu@fitflop.com, including your order number and the postcode the package was sent to. 

LIVE CHAT:

Live Chat is available on site from 11:00am-17:00pm. 

POST:

Please note any returns sent to this address will not be processed. 

FitFlop Ltd 

4th Floor 

Foundry Building 

2 Smiths Square

London 

W6 8AF