How do I return an item?

  1. We have now gone paperless; therefore, you won’t receive any documents within your parcel. Please contact Customer Service before you arrange your return as we’ll need to provide you with the Invoice for your order to help complete Customs Documents.
  2. Place the shoes back in the original packaging if possible.
  3. Once you have received your invoice from Customer Service, please use this to help you fill out the Customs information with your local courier. Please also print this sheet and put it inside your return parcel so that the warehouse can refund your item(s) when it arrives back at our warehouse. FitFlop do not cover the cost of the return. 
  4. Please ensure that the correct customs paperwork is completed when sending your returns to Fitflop otherwise it will be sent back to you. 
  5. Please send all returns to the following address:
    Magna Park North 1 
    Westland Way
    Magna Park 
    LE17 4JH, 
    United Kingdom
If you have any difficulty or have any other queries regarding the returns service, customer service will be able to assist at or on +44 207 751 3694
Switzerland returns
Please follow these instructions:
1. Contact our customer services team on +44 207 751 3694 who will arrange for returns paperwork, including a shipping label, to be sent to you.
2. Complete the form overleaf, stating the reason for return and include that section of the document in your parcel.
3. Take your labelled parcel to your nearest DHL drop-off point and retain the receipt issued. You can find your nearest drop-off location on your local DHL website. If we have sent the wrong items, or on arrival your order is faulty, damaged or not as described, you will not be charged for the cost of your return. For all other returns, we will make a deduction of €7.00 from your refund to cover the cost of carriage.


Things to note

  • Returns are accepted up to 28 days from the date your order is delivered.
  • Return shipping costs will not be refunded unless the item is faulty. 
  • We unfortunately cannot accept liability for returned goods that we don't receive (please hold onto your proof of postage), or for those that get damaged in shipping on their return.
  • Item(s) returned must be in their original and saleable condition without having been worn outdoors, unless it is faulty.
  • Please contact customer service if the product arrived faulty on +442077513694 or via email on
  • If you have any difficulty or have any other queries regarding the returns procedure, our Customer Services Department will be able to assist at or on +44 207 751 3694.
  • You can keep an eye on your return using the tracking number which can be found on your receipt. Once your order is showing as delivered to our warehouse, it can take up to 10 working days for it to be processed.