### Returns Procedure   We hope you love your Fitflop purchase, however if you decide to change your mind you have 28 days to return the items purchased.
Start Your Return
### How Do I Return? ## (All Countries including Switzerland)   1\. Login to our online [returns portal](https://www.nshiftreturns.com/ui/widget/return?customerName=Fitflop&lang=en-us)  2.Follow the instructions (you’ll need your email address & order number) and obtain your returns label from the carrier UPS.   3\. Package up your return securely and attach the carrier label to the parcel.   4\. Take your parcel along to a UPS drop off location where you can drop off your return parcel   (Customs Paperwork is not necessary – this is handled electronically between FitFlop and the Carrier).
### A Few Important Things To Note:  

FitFlop provides a free at the point of creation returns service to all customers in the EU and Switzerland. A €6.95 fee is deducted from your refund to cover the cost of the returns service provided by FitFlop.

 

If we have sent the wrong items, or on arrival your order is faulty, damaged or not as described, you will not be charged for the cost of your return, in this instance please contact customer service. For all other returns, please keep hold of your proof of postage in case we need to see it later.

### Frequently Asked Questions   **Are returns free of charge?**

A returns fee of €6.95 will be deducted from your refund to cover a proportion of the returns service provided by FitFlop.

  **Can I use my own method of return?**

We do not advise you to, however you can if you so wish. Please contact our customer service team in order for them to assist you with this.

  **How much time do I have to return the items?**

You have 28 days from when you receive your order to return it to us.

  **How long will my refund take to process?**

It can take up to 10 working days for it to be processed.

  **Will I be refunded for the cost of delivery?**

Delivery cost will not be refunded unless the order is faulty.

 

If you have any difficulty or have any other queries regarding the returns service, customer service will be able to assist at info.eu@fitflop.com or on + 44 (20) 80890069.