How do I return an item?

(For Switzerland returns see section below)
  1. Place the shoes back in the original packaging if possible.
  2. On the bottom of your dispatch note, complete and cut out the returns slip and place into your packaging.  Please indicate the reason for return using the codes provided and, in the case of a fault or error on our part, please provide a full description in the space provided.
  3. Cut out the returns label on the bottom of your dispatch note and affix it to the outside of the parcel. If you have lost your dispatch note you can download and print another return label.

Please send all returns to the following address:

FitFlop Returns Department

Spark Response

Follingsby Avenue

Follingsby Park

Gateshead

NE10 8HQ

United Kingdom

If you have any difficulty or have any other queries regarding the returns service, customer service will be able to assist at info.eu@fitflop.com or on +44 207 751 3694

Switzerland returns

Please follow these instructions:

1. Contact our customer services team on +44 207 751 3694 who will arrange for returns paperwork, including a shipping label, to be sent to you.

2. Complete the form overleaf, stating the reason for return and include that section of the document in your parcel.

3. Take your labelled parcel to your nearest DHL drop-off point and retain the receipt issued. You can find your nearest drop-off location on your local DHL website. If we have sent the wrong items, or on arrival your order is faulty, damaged or not as described, you will not be charged for the cost of your return. For all other returns, we will make a deduction of €7.00 from your refund to cover the cost of carriage.

Things to note

  • Returns are accepted up to 28 days from your order date
  • Please note that return shipping is non-refundable.
  • Please ensure that you COMPLETE the RETURNS NOTE on the reverse of your dispatch note and include it inside your package. We recommend that you use a "signed for" delivery method and obtain proof of postage. Sorry, but items purchased from our Website may not be returned via any of our retailer partners, as selections and styles vary from retailer to retailer.
  • We encourage to you to indicate the REASON FOR RETURN on the returns note using the CODES provided and, in the case of a fault or error on our part, please provide a full description in the space provided. We appreciate your feedback and will use it to improve our service.
  • If you have any difficulty or have any other queries regarding the returns procedure, our Customer Services Department will be able to assist at info.eu@fitflop.com or on +44 207 751 3694.
  • Please allow up to 14 days from cancellation / receipt for the refund to be made to the original payment method.
Returns because the products are faulty  Returns within your 14 day cancellation right Returns under our extended 28-day goodwill returns policy
You do not need to return the products with their original packaging (but we would be grateful if you did!) You do not need to return the products with their original packaging (but we would be grateful if you did!) Please return the products in their original condition and packaging
We will refund your initial delivery charge and your returns delivery charge We will refund the initial delivery charge (up to the cost of the cheapest delivery option). The returns delivery charge is non-refundable The initial delivery charge and returns delivery charge is non-refundable