WE’VE EXTENDED OUR RETURNS PERIOD FOR CHRISTMAS

We will be offering an extended returns policy over the festive Christmas period. Anything purchased from 1st November 2018 until 3rd January 2019 may be returned to us for a full refund until 31st January 2019.

Our normal 28 day returns policy will resume on orders placed from 4th January 2019.
 

How do I return an item?

  1. Place the shoes back in the original packaging if possible.
  2. On the bottom of your dispatch note, complete and cut out the returns slip and place into your packaging.  Please indicate the reason for return using the codes provided and, in the case of a fault or error on our part, please provide a full description in the space provided.
  3. Cut out the returns label on the bottom of your dispatch note and affix it to the outside of the parcel. If you have lost your dispatch note you can download and print another return label.

Please send all returns to the following address:

FitFlop Returns Department

Spark Response

Follingsby Avenue

Follingsby Park

Gateshead

NE10 8HQ

United Kingdom

If you have any difficulty or have any other queries regarding the returns service, customer service will be able to assist at info.eu@fitflop.com or on +44 207 751 3694

Things to note

  • Please ensure that you COMPLETE the RETURNS NOTE on the reverse of your dispatch note and include it inside your package. We recommend that you use a "signed for" delivery method and obtain proof of postage. Sorry, but items purchased from our Website may not be returned via any of our retailer partners, as selections and styles vary from retailer to retailer.
  • We encourage to you to indicate the REASON FOR RETURN on the returns note using the CODES provided and, in the case of a fault or error on our part, please provide a full description in the space provided. We appreciate your feedback and will use it to improve our service.
  • The initial delivery charge IS NON-REFUNDABLE (unless otherwise stated) and you must also pay the postal charges for returning the Products (i.e. this will NOT be refunded by FitFlop).
  • If you have any difficulty or have any other queries regarding the returns procedure, our Customer Services Department will be able to assist at info.eu@fitflop.com or on +44 207 751 3694.