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Please note that due to current high demand you may experience longer wait time than usual, rest assured we will get to your query as soon as possible.
Please send all returns to the following address:
FitFlop Returns Department
Please follow these instructions:
1. Contact our customer services team on +44 207 751 3694 who will arrange for returns paperwork, including a shipping label, to be sent to you.
2. Complete the form overleaf, stating the reason for return and include that section of the document in your parcel.
3. Take your labelled parcel to your nearest DHL drop-off point and retain the receipt issued. You can find your nearest drop-off location on your local DHL website. If we have sent the wrong items, or on arrival your order is faulty, damaged or not as described, you will not be charged for the cost of your return. For all other returns, we will make a deduction of €7.00 from your refund to cover the cost of carriage.
|Returns because the products are faulty||Returns within your 14 day cancellation right||Returns under our extended 28-day goodwill returns policy|
|You do not need to return the products with their original packaging (but we would be grateful if you did!)||You do not need to return the products with their original packaging (but we would be grateful if you did!)||Please return the products in their original condition and packaging|
|We will refund your initial delivery charge and your returns delivery charge||We will refund the initial delivery charge (up to the cost of the cheapest delivery option). The returns delivery charge is non-refundable||The initial delivery charge and returns delivery charge is non-refundable|