WE’VE EXTENDED OUR RETURNS PERIOD FOR CHRISTMAS
We will be offering an extended returns policy over the festive Christmas period. Anything purchased from 1st November 2018 until 3rd January 2019 may be returned to us for a full refund until 31st January 2019.
Our normal 28 day returns policy will resume on orders placed from 4th January 2019.
How do I return an item?
- Place the shoes back in the original packaging if possible.
- On the bottom of your dispatch note, complete and cut out the returns slip and place into your packaging. Please indicate the reason for return using the codes provided and, in the case of a fault or error on our part, please provide a full description in the space provided.
- Cut out the returns label on the bottom of your dispatch note and affix it to the outside of the parcel. If you have lost your dispatch note you can download and print another return label.
Please send all returns to the following address:
FitFlop Returns Department
If you have any difficulty or have any other queries regarding the returns service, customer service will be able to assist at firstname.lastname@example.org or on +44 207 751 3694