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We will be offering an extended returns policy over the festive Christmas period. Anything purchased from 1st November 2018 until 3rd January 2019 may be returned to us for a full refund until 31st January 2019.
Our normal 28 day returns policy will resume on orders placed from 4th January 2019.
This does not affect your legal rights or cancellation rights.See our terms and conditions for more details.
Please send all returns to the following address:
FitFlop Returns Department
|Returns because the products are faulty||Returns within your 14 day cancellation right||Returns under our extended 28-day goodwill returns policy|
|You do not need to return the products with their original packaging (but we would be grateful if you did!)||You do not need to return the products with their original packaging (but we would be grateful if you did!)||Please return the products in their original condition and packaging|
|We will refund your initial delivery charge and your returns delivery charge||We will refund the initial delivery charge (up to the cost of the cheapest delivery option). The returns delivery charge is non-refundable||The initial delivery charge and returns delivery charge is non-refundable|