**_We've gone paperless_** so you won’t find a label in your parcel. 1\. Contact Customer Service before you arrange your return as we’ll need to provide you with the Invoice for your order to help complete Customs Documents. 2\. Fill out the Customs Information with your local courier, using the invoice provided by Customer service. 3\. Print the Customs Information and put it inside your return parcel so that the warehouse can refund your item(s) when it arrives back at our warehouse. 4\. Package up your return securely and send it to the following address: Magna Park North 1 Westland Way Magna Park Lutterworth, LE17 4JH, United Kingdom \\**How do I return an item in Switzerland?** 1\. Contact our customer services team on +44 207 751 3694 who will arrange for returns paperwork, including a shipping label, to be sent to you. 2\. Complete the form overleaf, stating the reason for return and include that section of the document in your parcel. 3\. Take your labelled parcel to your nearest DHL drop-off point and retain the receipt issued. You can find your nearest drop-off location on your local DHL website. we will make a deduction of €7.00 from your refund to cover the cost of carriage.

FitFlop do not cover the cost of the return. Please ensure that the correct customs paperwork is completed when sending your returns to Fitflop otherwise it will be sent back to you. If we have sent the wrong items, or on arrival your order is faulty, damaged or not as described, you will not be charged for the cost of your return. For all other returns, Please keep hold of your proof of postage in case we need to see it later on.

**Are returns free of charge?** No, customers are responsible for the cost of shipping their return. This varies on the country and the weight of the order you are returning between €5 - €15. For customers in Switzerland, we will provide a free returns label and deduct €7.00 from your refund to cover the cost of carriage. **How much time do I have to return the items?** 28 days. You have 28 days from when you receive your order to return it to us. **How long will my refund take to process?** It can take up to 10 working days for it to be processed. **Will I be refunded for the cost of delivery?** Delivery cost will not be refunded unless the order is faulty. If you have any difficulty or have any other queries regarding the returns procedure, our Customer Services Department will be able to assist at [info.eu@fitflop.com](mailto:info.eu@fitflop.com) or on +44 207 751 3694.