### Returns Procedure  

We have extended our returns period for the festive season. Any order placed from 1st November 2025 can be returned until 15th January 2026.

### How Do I Return? ## (All Countries excluding Switzerland)  

We've gone paperless so you won’t find a label in your parcel.

  1\. Contact Customer Service before you arrange your return as we’ll need to provide you with the Invoice for your order to help complete Customs Documents.   2\.Fill out the Customs Information with your local courier, using the invoice provided by Customer service.   3\. Print the Customs Information and put it inside your return parcel so that the warehouse can refund your item(s) when it arrives back at our warehouse.   4\. Package up your return securely and send it to the following address:

Magna Park North 1

Westland Way

Magna Park

Lutterworth

LE17 4JH

United Kingdom

  ## Switzerland Returns Only:   1\. Contact our customer services team on +44 207 751 3694 who will arrange for returns paperwork, including a shipping label, to be sent to you.   2\. You will receive a pre-paid label and invoice to print and include inside the parcel.   3\. Take your labelled parcel to your nearest DHL drop-off point and retain the receipt issued. You can find your nearest drop-off location on your local DHL website. we will make a deduction of €7.00 from your refund to cover the cost of carriage.

### A Few Important Things To Note:  

FitFlop does not cover the cost of the return.

Please ensure that the correct customs paperwork is completed when sending your returns to Fitflop otherwise it will be sent back to you.

If we have sent the wrong items, or on arrival your order is faulty, damaged or not as described, you will not be charged for the cost of your return. For all other returns, please keep hold of your proof of postage in case we need to see it later.

### Frequently Asked Questions   **Are returns free of charge?**

Customers are responsible for covering the cost of return shipping. You're welcome to use any courier or postal service that suits you best.

For customers in Switzerland, we offer a complimentary returns label. A fee of €7.00 will be deducted from your refund to cover the cost of carriage.

  **How much time do I have to return the items?** You have 28 days from when you receive your order to return it to us.   **How long will my refund take to process?** It can take up to 10 working days for it to be processed.   **Will I be refunded for the cost of delivery?** Delivery cost will not be refunded unless the order is faulty.   If you have any difficulty or have any other queries regarding the returns service, customer service will be able to assist at [info.eu@fitflop.com](mailto:info.eu@fitflop.com) or on +44 207 751 3694.