RETURNS

We hope you love your Fitflop purchase, however if you decide to change your mind you have **28 days to return it free of charge**.

HOW DO I RETURN?

We've gone paperless so won’t find a label in your parcel. \ \ 1\. Log into our online **[returns portal](https://row.ups.com/AuthorizedReturns/AuthorizedReturns/AR_Access?Arid=a2ecf8f6-f49f-4f29-a6ef-a1b08a14ec6c)** 2\. Follow the instructions (you’ll need your email address, phone number & order number) 3\. Print your return label 4\. Package up your return securely 5\. Take it to a UPS drop off location

A FEW IMPORTANT THINGS TO NOTE:

The goods are your responsibility until they reach our warehouse so please do take care to pack up your return properly and seal it well. It’s a good idea to ask for a proof of postage receipt from UPS. The label we provide already has our warehouse address but in case do you need it: Fitflop c/o Ryder Attn: Returns 9157 Mink Street Etna, OH 43062

FREQUENTLY ASKED QUESTIONS?

**Are returns free of charge?** Yes, returns are FREE on all orders and we don’t charge a restocking fee. Please use our returns portal to get your free returns label. **How much time do I have to return the items?** 28 days. You have 28 days from when you receive your order to return it to us. **How long does the refund take?** We normally process returns quickly but it can take up to 2 weeks during busy periods like sale. You’ll receive an email to confirm when it have been processed and the refund may take a few business days to clear back into your account. **Will my initial shipping fee be refunded?** No, if you paid for shipping on the original order this will not be refunded. **Can I returns item purchased on Fitflop.com in store?** No, we’re sorry but items purchased from fitflop.com can only be returned to our warehouse via the method described on this page. \ \ If you have any difficulty or have any other queries regarding the returns service, customer service will be able to assist at [info.us@fitflop.com](mailto:info.us@fitflop.com) or on 877-861-1988.