If for some reason you wish to return any product purchased on our website, you should follow the return instructions provided on our returns portal. Please click here
to navigate to the portal. In order to login, please enter your email address, phone number and order ID. This information must be input exactly as input during order placement. Please follow instructions to find order and print return label. Then please return.
All items (excluding FINAL SALE) can be returned within 28 days from the date of receipt using the returns label obtained via the return portal.
Please note we do not process exchanges therefore please follow our returns policy to send back your order.
Products in our SALE / OUTLET (clearly identified on our website) can be returned to the warehouse up to 28 days from the date of purchase. Please note that restocking fee will deduct $6.39 from your refund.
The address of our warehouse is:
FitFlop c/o ODW Logistics
1 Collective Way Ste B
Brookville OH 45309
- Final sale products are non-returnable and non-exchangeable. If products in our Final sale (clearly identified on our website) are returned to the warehouse a restocking fee will deduct $6.39 from your refund.
- You should obtain a receipt for your return package from UPS, which can be used to track the item(s) you are returning, should for some reason they don't arrive at our warehouse. We unfortunately cannot accept liability for returned goods that we don't receive, or for those that get damaged in shipping on their return.
If you have any difficulty or have any other queries regarding the returns service, customer service will be able to assist at firstname.lastname@example.org or on 877-861-1988.
FESTIVE SEASON RETURNS EXTENSION
All purchases from 1 November 2023 have an extended returns policy until 15.01.2024. So you can shop early—and relax later.