Once your order has been placed, unless you make a change within a short time frame of the order being made, we’ll be unable to amend any details. You can, however, cancel your order (if it has already been dispatched we’ll need you to return it). Please call our Customer Service team on 877-861-1988 or email them at email@example.com.
All the shoes that we have available are on our website and can be added to the shopping bag. If you’re unable to add a pair to your shopping bag after selecting the size then it means that this item is currently not in stock.
By UPS, between 8am and 7pm Monday to Friday (excluding Federal Holidays). They’ll need to be signed for. If nobody is available at the address specified, UPS will try to have the parcel signed for by, and left with, a neighbour. A card will be left stating the location of your package.
All full price and Outlet lines are eligible for free returns. You'll be supplied with a pre-paid returns label as part of your shipment
Sale and Clearane lines are not eligible for free returns. All products within our Sale and Clearance are clearly marked on the website and the product page indicates whether the returns will be paid-for.
We will pay for the return when the goods are faulty or if we shipped the wrong item.
If you’re in doubt that you’ve been sold the genuine article, then please get in touch and we can verify whether or not you have bought your shoes from an authorised retailer. For more information please refer to our Counterfeit Information or contact our Customer Service team on 877 861 1988 or at firstname.lastname@example.org.
If you bought your shoes from FitFlop.com, please read our Returns policy. If not, please return them to the store you bought them from. Each retailer has a slightly different policy, so check with them first. If the shoes are in a re-sellable condition, most retailers will be happy to do an exchange or refund.
We offer some of our heavily discounted lines on a Final Sale basis. That means that once bought, they cannot be returned, providing they are as described and non-defective. This policy allows us to offer you the best prices possible.
If you receive shoes that are not as described or defective, please contact our Customer Services team.
Products in our Sale can be returned to the warehouse up to 28 days from the date of purchase. It is up to the buyer to arrange and pay for the transit of the goods back to our warehouse and is responsible for their safe arrival. Please COMPLETE the RETURN FORM on the reverse of your receipt and include it inside your package
The address of our warehouse is:
FitFlop c/o ODW Logistics
1 Collective Way Ste B
Brookville, OH 45309
We do not offer resoling or repair services for any of our shoes. This is because our footwear design means that the midsole and outsole are very strongly bonded together, and so it’s not possible to repair or replace them without damaging the footwear. Please contact our Customer Service team on 877-861-1988 or email them at email@example.com if you need further help.
The uppers on our footwear can be cleaned and protected with any product* that is designed for use on the upper material (e.g. a product designed for leather may not be suitable for suede/nubuck). Please follow the product’s directions carefully. For the best results we advise that spills and stains are treated as quickly as possible. For any specific questions on caring for your FitFlop shoes please call our Customer Service team on 877-861-1988 or email them at firstname.lastname@example.org *Please note that the use of a cleaner/water repellent/protector may change the colour of the leather, suede, nubuck or other materials and we recommend that you test a small inconspicuous area before applying product to the whole shoe. In addition, we can make no guarantee that use of such a product will restore your shoes to their original condition or won’t alter them in some way. For example, some materials, such as suede, nubuck and canvas, are particularly tricky to clean – so ultimately, the only way to ensure they stay pristine is to prevent them from getting dirty or wet.
We believe FitFlop footwear is best worn as nature intended (socks or bare feet), however, we suggest you bring it to the attention of your podiatrist and follow their advice. Please remember that any additional feature may alter the way that your shoes behave and feel.
If you have any health concerns which you suspect may be aggravated by wearing FitFlop shoes, and/or experience any discomfort as a result of wearing them, then we advise you to consult a medical practitioner before starting or continuing to wear your shoes.