Email us at info.us@fitflop.com or call 877-861-1988 between 09:00 and 17:00 EST, Monday to Friday.

At this time, we are unable to place phone orders for customers. Customers will need to place orders through the website only. We apologize for any inconvenience.

You can pay with AMEX, Discover, Visa, MasterCard, Apple Pay, Google Pay or through PayPal.

Orders are usually received within 2-5 business days. We also offer options to expedite your order. Orders shipping to Hawaii or Alaska can expect longer delivery times. Please allow up to 14 business days for your delivery.

Yes, simply click on the 'track your order' link in the confirmation email you've received.

Once your order has been placed, we will be unable to amend any details or cancel your order

Most shipments do not require a signature.

All the shoes that we have available are on our website and can be added to the shopping bag. If you’re unable to add a pair to your shopping bag after selecting the size then it means that this item is currently not in stock.

We have a list of authorised retailers on Find a Retailer

 We do not currently sell gift cards/ gift vouchers. 

 We do not currently sell replacement insoles or laces.

Standard shipping is $8.95 and free on orders over $129. 2-Day air shipping service is $18.

Packages are delivered between 8am and 7pm Monday to Friday (excluding Federal Holidays). You may use your tracking number, which is included in your shipment confirmation, to confirm your expected date of delivery. If you are not at home at the time of delivery and your package can not be left, a card will be left stating the location of your package.

Yes; just add the appropriate details during the checkout process. Once the order has been shipped, we're unable to change the address.

We currently only deliver to the continental U.S., Alaska and Hawaii. To locate a retailer near you, click on Retailer Locator.

Yes, returns are FREE on all orders and we don’t charge a restocking fee. Please use our returns portal to get your free returns label.

No, if you paid for shipping on the original order this will not be refunded.

 

We normally process returns quickly but it can take up to 2 weeks during busy periods like sale. You’ll receive an email to confirm when it have been processed and the refund may take a few business days to clear back into your account.

28 days. You have 28 days from when you receive your order to return it to us.

If you’re in doubt that you’ve been sold the genuine article, then please get in touch and we can verify whether or not you have bought your shoes from an authorised retailer. For more information please refer to our Counterfeit Information or contact our Customer Service team on 877 861 1988 or at info.us@fitflop.com.

If you bought your shoes from FitFlop.com, please read our Returns policy. If not, please return them to the store you bought them from. Each retailer has a slightly different policy, so check with them first. If your item is faulty please contact our Customer Service team on 877 861 1988 or email them at info.us@fitflop.com before returning your order.

We offer fantastic prices on our clearance lines and they are not eligible for free returns. This does not affect your statutory rights

Products can be returned to the warehouse up to 28 days from the date they were received. It is up to the buyer to arrange and pay for the transit of the goods back to our warehouse and is responsible for their safe arrival.
Please COMPLETE the RETURN FORM on the reverse of your receipt and include it inside your package:

Fitflop c/oRyder Attn: Returns

9157 Mink Street Etna,

OH 43062

Sometimes things can go wrong, and we will do our best to put it right. Please call our Customer Service team on 877-861-1988 or email them at info.us@fitflop.com

We do not offer resoling or repair services for any of our shoes. This is because our footwear design means that the midsole and outsole are very strongly bonded together, and so it’s not possible to repair or replace them without damaging the footwear. Please contact our Customer Service team on 877-861-1988 or email them at info.us@fitflop.com if you need further help.

The uppers on our footwear can be cleaned and protected with any product* that is designed for use on the upper material (e.g. a product designed for leather may not be suitable for suede/nubuck). Please follow the product’s directions carefully. For the best results we advise that spills and stains are treated as quickly as possible. For any specific questions on caring for your FitFlop shoes please call our Customer Service team on 877-861-1988 or email them at info.us@fitflop.com *Please note that the use of a cleaner/water repellent/protector may change the colour of the leather, suede, nubuck or other materials and we recommend that you test a small inconspicuous area before applying product to the whole shoe. In addition, we can make no guarantee that use of such a product will restore your shoes to their original condition or won’t alter them in some way. For example, some materials, such as suede, nubuck and canvas, are particularly tricky to clean – so ultimately, the only way to ensure they stay pristine is to prevent them from getting dirty or wet.

We recommend our footwear for daily walking/strolling/non-sport use.

We believe FitFlop footwear is best worn as nature intended (socks or bare feet), however, we suggest you bring it to the attention of your podiatrist and follow their advice. Please remember that any additional feature may alter the way that your shoes behave and feel.

If you have any health concerns which you suspect may be aggravated by wearing FitFlop shoes, and/or experience any discomfort as a result of wearing them, then we advise you to consult a medical practitioner before starting or continuing to wear your shoes.

The FitFlop ‘Refer a Friend’ program ended on 8 October 2024. For any queries relating to this program, please contact our customer care team.